Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.70 - $22.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Bonus opportunities
Flexible pay options
Job Description
Sunrise Senior Living is a well-established and reputable provider of senior living services, dedicated to enhancing the lives of older adults by fostering an environment that promotes health, happiness, and longevity. Certified as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living operates as a leading senior living community that values the unique contributions of its team members and the meaningful relationships they build with residents and their families. The company emphasizes a mission-driven culture rooted in the sacred value of human life, offering a workplace environment that supports both personal and professional growth.... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software
- Excellent written and verbal communication skills
- Ability to manage multiple priorities
- Strong organizational skills
- Commitment to safety and compliance
- Ability to work collaboratively in a team environment
- Reliable and professional demeanor
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Understanding of safety protocols and procedures
- Strong organizational, time management, and communication skills
- Experience with data entry and administrative support
- Ability to multitask and manage priorities effectively
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents that have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents
- Assist with Customer Relationship Management lead tracking database entry
- Perform administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away
- Partner with the community team to ensure compliance with occupational health and safety regulations, promoting risk management programs, and adhering to safety rules
- Practice safety procedures including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures
- Respond to emergencies as indicated in policies and procedures
- Ensure all guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photographs at the front desk
- Maintain heightened awareness of entry and exit of residents
- Update resident phone list, roster, move-in and move-out register, and guest sign-in logs daily
- Prepare meal tickets for team members and family members and tally meal count sheets
- Collect meal ticket money and process according to business control procedures
- Organize and distribute mail to residents and staff
- Collect and distribute newspapers
- Post and display daily menu
- Maintain resident form for miscellaneous credits
- Assist Business Office Coordinator/HR Designee with recruitment process and administrative tasks
- Monitor and order office supplies
- Track and distribute team member paychecks
- Participate actively as a team member working toward team goals
- Demonstrate Team Member Credo and commit to Principles of Service
- Contribute to team and customer engagement programs
- Attend regular meetings and training
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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