Concierge

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

healthcare

Dental

Vision

401k

Paid vacation

sick leave

Consistent schedule

Job Description

The Californian-Pasadena is an esteemed skilled nursing facility located in Pasadena, California, providing exceptional care in a comfortable and welcoming environment. Featuring 82 beds, this facility is distinguished by its commitment to delivering personalized and compassionate care for its residents. The Californian-Pasadena goes beyond typical nursing care by fostering a warm, home-like atmosphere that ensures residents feel valued, respected, and part of a supportive community. The professional team is dedicated to promoting both the physical and emotional well-being of residents, creating a nurturing setting where individuals can thrive and experience a high quality of life.

At The Californian-Pasadena, th... Show More

Job Requirements

High school diploma or GED
Customer service experience preferred but not mandatory
Strong communication skills
Ability to collaborate effectively with interdisciplinary teams
Detail-oriented
Ability to manage multiple tasks and responsibilities
Commitment to enhancing resident experience

Job Duties

DIRECT REPORT: Administrator and/or their designated representative
JOB DESCRIPTION: The Director of Concierge Services / Concierge will be responsible for overseeing the experiences of residents and their families while supporting the community's employee engagement initiatives alongside the interdisciplinary team (IDT)
The Concierge's role is to proactively anticipate the needs of residents, patients, and guests to enhance their overall experience during their stay or visit
They will act as the information liaison between patients or family members and the interdisciplinary team to ensure proper follow-up and resolution
Information will be gathered through continual resident and patient experience surveys outlined in the Concierge Onboarding process, conducted upon hire by the Administrator, with support from a Regional Consultant
The data collected by the Concierge will be regarded as a crucial resource for the IDT to formulate resident-centered care plans and tailored interventions aimed at improving patient outcomes and psychosocial well-being upon admission
Assigning a concierge to each patient upon admission, who will complete a new admission evaluation to document preferences
Conducting ongoing satisfaction surveys regarding experiences with residents, patients, families, and employees
Performing pre-admission room checks (please refer to the new admission room audit listing)
Maintaining communication with patients and/or families as necessary throughout their recovery process
Collaborating with the Administrator and IDT to develop policies and procedures (P&P) that enhance the quality of care
Following patients throughout their care journey, paying close attention to detail and communicating needs effectively
Leading initiatives in customer service and resident advocacy
Establishing a continuous Veterans program
Implementing a hot/cold towel program as an amenity
Creating an ongoing snack/hobby cart amenity
Designing a community-specific Ray of Sunshine program to be recognized at least monthly
Supporting family tours prior to admission

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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