Concierge

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401K with company match

Occasional travel

Job Description

FirstService Residential is a leading property management company specializing in managing luxury residential communities. With a commitment to delivering exceptional service, FirstService Residential supports a range of high-end properties, ensuring residents experience comfort, security, and a vibrant community living environment. Established as a trusted name in the property management sector, the company prides itself on maintaining a strong reputation for professionalism and excellence. The organization focuses on fostering thriving residential settings through innovative solutions and attentive management that prioritizes resident satisfaction and community wellbeing.

The Concierge role at FirstService Residential is pivotal in enhancing the luxury community living experience... Show More

Job Requirements

High school diploma or equivalency
Degree in hospitality management or business administration is preferred
Minimum one year of experience in luxury hospitality or property management
Strong verbal and written communication skills
Excellent organizational skills
Ability to handle multiple competing priorities
Friendly and courteous demeanor
Ability to work independently
Maintain confidentiality and discretion
Team player attitude
Proficiency with Microsoft Office and various information systems
Ability to type at least 30 words per minute

Job Qualifications

High school diploma or equivalency
Degree in hospitality management or business administration strongly desired
Fluency in one or more foreign languages is a plus
Minimum one year of high-end luxury hospitality or property management experience preferred
Excellent verbal and written communication skills
Strong organization skills with ability to manage multiple priorities
Friendly, courteous, service-oriented with professional distance
Ability to work independently with minimal supervision
Team player with strong work ethic
Proficiency in Microsoft Office and information system hardware/software
Ability to type at least 30 words per minute

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
Warmly greets and directs residents and guests arriving to or departing from the property
Maintains an active presence at the Front Desk
monitors and announces visitors and controls access to the property
reviews access control cameras frequently and reports any suspicious activity
Handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements such as transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel and meeting planning, delivering dry cleaning, and coordinating community-specific services
Possesses an in-depth knowledge of attractions, nightlife, and special services of the surrounding area
Maintains familiarity of all community amenities and activities
adheres to Front Desk procedures including completing Daily Activity Reports, incident reports, and responding to emergency situations
Adheres to company standards for resident and guest services
Undertakes administrative tasks related to Front Desk and back-of-house operations
Ensures resident and guest concerns are resolved professionally and timely
Maintains a professional demeanor and polished appearance
Assists in training concierge staff
Follows safety procedures and maintains a safe work environment
Performs other job-related duties as directed

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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