Concierge

Invited is a leading company in the hospitality and service industry, established in 1957 with a central purpose of building lasting relationships and enriching the lives of members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 country clubs, city clubs, and athletic clubs across the United States. These clubs provide first-class amenities such as championship golf courses, state-of-the-art racquet facilities, fitness centers, resort-style pools, modern workspaces, and handcrafted cuisine. Invited's commitment to excellence and superior member experiences has made it a frontrunner in private club management, offering an inclusive and dynamic team environment.

The Concierge role at Invited is an integral part of the Member Experience team, dedicated to delivering exceptional and personalized service to club members. This position plays a vital role in creating memorable interactions by managing communication channels such as phone calls, reservations, and emails while fostering strong connections that make members feel valued. The Concierge promotes club offerings, manages member communications, assists with social media efforts, and supports various member experience initiatives designed to enhance engagement and loyalty. By embodying the club's values of Warm Welcomes, Magic Moments, and Fond Farewells, the Concierge ensures that every member experience is seamless and exceptional.

In this role, the Concierge serves as the crucial first point of contact for members and guests, delivering a warm welcome and creating outstanding first impressions through personalized greetings and thoughtful service. Responsibilities include handling inquiries, providing detailed information about club facilities and events, and actively assisting members with reservations and event participation. The Concierge is also responsible for making proactive outreach calls to new and at-risk members, ensuring engagement and retention, while supporting key member experience projects. Accuracy and attention to detail are important in managing member profiles, dietary restrictions, and reservation processes to guarantee a safe and enjoyable visit.

The position requires a friendly and professional demeanor, excellent communication skills across multiple channels, and the ability to multitask effectively. Physical requirements involve standing, walking, and other activities over extended periods in various environments. The Concierge works closely with the Member Experience Director and contributes to maintaining the club's welcoming atmosphere, organization, and high service standards. Invited offers a supportive work culture with comprehensive benefits for full-time team members, including medical, dental, vision coverage, life insurance, retirement savings plans, and generous paid time off. This is a rewarding opportunity for individuals passionate about hospitality and making meaningful connections within a prestigious private club setting.