Concierge

Cedarhurst Senior Living is a distinguished provider of senior living communities committed to enhancing the quality of life for its residents through exceptional care and personalized services. Known for fostering vibrant environments, Cedarhurst offers seniors the opportunity to thrive in a community that values health, happiness, and holistic well-being. With a focus on compassionate and respectful care, Cedarhurst embraces innovation and excellence as key pillars, creating an atmosphere where residents feel valued and supported. The organization prides itself on its core values, which include being passionate, trustworthy, empathetic, positive, respectful, and approachable. These values guide every team member in their commitment to The Friend's Work – an approach centered on reassuring, energizing, and inspiring seniors every day. Cedarhurst views its team members as its greatest asset and supports their growth through comprehensive training and career development opportunities. Furthermore, the company emphasizes internal advancement, encouraging employees who are motivated to grow and develop within the organization. Cedarhurst offers a competitive benefits package that includes medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company matching for eligible employees after one year of service. This comprehensive support enhances both employee wellbeing and job satisfaction.

The Concierge role at Cedarhurst Senior Living is pivotal in creating a welcoming, safe, and supportive community environment. Reporting directly to the Executive Director, the Concierge serves as the first point of contact for residents, families, visitors, and staff, providing a warm and professional reception. The individual in this role is responsible for monitoring entry and exit points to ensure community safety and compliance with protocols, managing communication flow within the community, and offering assistance tailored to the unique needs of senior residents. In addition to front desk management, the Concierge supports various administrative functions across multiple departments, including the Executive Director’s office, Business Office, and Sales & Marketing teams. This cooperation ensures smooth daily operations and a positive resident experience.

A critical component of the Concierge position is fostering positive interactions by engaging regularly with residents to make them feel valued and cared for. Responsibilities also include handling mail and packages, managing phone calls and messages, scheduling transportation and event reservations, processing sales of guest meals, and coordinating maintenance requests on behalf of residents. The role demands alertness and adherence to safety, evidenced by tasks like monitoring emergency response systems and fire alarm panels.

The Concierge also plays a vital role in maintaining communication with residents’ families to safeguard their physical, personal, and emotional wellbeing. Collaboration with management and the ability to take initiative, including conflict intervention and resolution, are important for addressing concerns that arise involving residents, families, employees, and others. This role involves physical activity such as walking, standing, and occasionally lifting, along with a strong commitment to infection prevention protocols and the use of personal protective equipment. Teamwork and continuous learning are highly valued aspects, encouraging the Concierge to actively engage in staff activities and ongoing professional development.

Cedarhurst is an Equal Opportunity Employer committed to providing reasonable accommodations for qualified individuals with disabilities. Employment offers are contingent upon successful background checks, drug screenings, health assessments, and adherence to safety protocols. By joining Cedarhurst, the Concierge becomes part of a dedicated team focused on enriching older adults’ lives with compassion and excellence, making a meaningful difference in the senior living community.