Concierge

The hiring establishment is a senior living community dedicated to providing an elevated lifestyle for seniors where comfort, connection, and joy thrive. This thriving community is committed to creating a welcoming and supportive environment for its residents, their families, and visitors. The company highly values professionalism, teamwork, and positivity in its staff and strives to maintain a safe and orderly environment that enhances the quality of life for all those who live and work within the property.

This particular role is for a Concierge position reporting directly to the Business Office Manager. It is an hourly, non-exempt role essential to the community’s operations as the Concierge serves as the first point of contact for visitors and residents alike. The Concierge is charged with greeting visitors, arranging tours, answering a multi-line telephone system, and offering various clerical supports to the administrative team. This position is integral to the community's mission of delivering seamless, professional, and courteous services to all guests and residents. The job requires a balance of interpersonal skills, administrative aptitude, and a caring approach suitable for interacting with seniors and their families.

The Concierge plays a critical role in enhancing the community’s marketing efforts through positive interaction during tours and phone communication. This role supports the day-to-day office operations by managing mail services, maintaining the reception area, and assisting with dining room services as needed. The ability to handle multiple tasks in a fast-paced, client-focused environment with warmth and professionalism is crucial. Furthermore, safety standards are emphasized, and the Concierge must promote a safe work environment for colleagues, residents, and visitors.

The position demands physical capabilities including standing and walking for extended periods, lifting, carrying, and moving objects up to 25 pounds, bending, squatting, and the ability to hear and communicate effectively. Candidates should be capable of working indoors and outdoors, possess strong command of English for communication, and be comfortable making independent decisions in emergency or urgent situations.

Overall, this role is essential to the smooth running of the senior living community’s office and front desk operations, requiring someone who is organized, friendly, attentive, and professional. It offers an opportunity to make meaningful contributions to the lives of seniors by ensuring a positive first impression and providing ongoing assistance to residents, visitors, and staff.