Concierge

Troy, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $19.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a renowned eldercare organization dedicated to creating an empowering and compassionate environment for seniors. With a mission to help residents live longer, healthier, and happier lives, Sunrise Senior Living has been acknowledged repeatedly as a Great Place to Work, illustrating the positive culture and community spirit that defines it. Established as a trusted name in senior care, Sunrise emphasizes not only quality care but also meaningful interactions, fostering deep fulfillment among its team members and the families they serve. The community at Sunrise of Troy, as part of the larger network, embodies these values through personalized service and a strong commitment to resident well-being and satisfaction. The organization provides a blend of professional development, employee benefits, and a culture that encourages growth, making it an excellent choice for those looking to make a difference while advancing their career in senior living services. Joining the Sunrise team means becoming part of a workplace that celebrates diversity, values unique skills, and nurtures teamwork to create significant positive impacts.

The Concierge role at Sunrise of Troy acts as the vital first point of contact, shaping the initial impression of the community to all visitors, residents, and prospective families. This position involves a blend of customer service, administrative support, and operational assistance to ensure seamless communication and a welcoming atmosphere. Responsibilities range from greeting guests warmly and managing visitor inquiries to supporting the Director of Sales and Executive Director in community recruitment and resident engagement processes. The Concierge manages reception duties, communication flow including answering calls promptly, coordinating appointments, and providing essential information about community offerings. The role also includes light hospitality tasks such as maintaining the Bistro area with refreshments and ambiance to create a pleasant environment. Beyond these, the Concierge assists in sales and marketing activities by preparing move-in materials, handling initial inquiries, and supporting lead tracking efforts. Risk management and safety are key aspects, requiring vigilance in following and promoting compliance with safety protocols and emergency procedures. The position demands organization, discretion, and strong interpersonal skills to foster collaboration and uphold the community's service standards. Ideal candidates are proficient with computer applications, demonstrate excellent customer service aptitude, and are detail-oriented to manage daily administrative tasks efficiently. Sunrise Senior Living offers a supportive and rewarding work environment where employees are recognized for their contributions and provided with benefits such as medical, dental, vision coverage, retirement plans, paid time off, and professional growth opportunities. This role is not only a job but a chance to positively impact older adults' lives while developing personal and professional skills within a respected senior care organization.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency with computer skills including Microsoft Office and relevant applications
Ability to communicate effectively both verbally and in writing
Strong organizational skills and ability to manage multiple priorities
Willingness to follow safety regulations and use PPE as required
Ability to respond to emergency situations as outlined by policies
Committed to team participation and engagement activities
Ability to perform administrative and receptionist duties efficiently

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new software
Ability to handle multiple priorities effectively
Excellent written and verbal communication skills
Strong organizational, time management, and follow-through capabilities
Accurate record-keeping and good judgment skills
Problem-solving and decision-making abilities
Commitment to teamwork and collaboration
Adherence to safety practices and risk management policies

Job Duties

Oversee the community entry area for visitors, guests, and residents and extend a warm welcome and greeting
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in careers and direct them to apply online or capture candidate information for recruitment
Answer incoming telephone and resident calls promptly with the appropriate greeting and identification
Take complete messages and communicate them to the intended recipients
Offer and provide community overview to callers, direct calls appropriately, and notify callers of their transfer
Manage appointments for residents and family members such as hairdresser and transportation
Send get well and sympathy cards and order Memory Flowers as appropriate
Order flowers and name plates for new residents prior to move-in and guest meals for resident and family on move-in day
Create and maintain marketing and move-in packet inventory
Assist with Customer Relationship Management and other administrative duties related to resident move-in
Keep desk and entry area neat and organized and monitor Bistro area cleanliness, refreshments, and music
Partner with team to ensure compliance with safety regulations and promote risk management programs
Respond to emergencies and maintain resident and team member rosters and work schedules for emergency procedures
Update daily resident phone list, move-in and move-out register, and guest sign-in logs
Prepare and process meal tickets and collect monies per business controls
Organize and distribute mail and community newspapers
Monitor and order office supplies
Track and disperse team member paychecks
Actively participate in team engagement activities and complete required training
Perform other duties as assigned
Maintain a positive, service-oriented attitude and strong communication and organizational skills