Concierge

EDITION Hotels is a distinguished brand within the Marriott International portfolio, renowned for blending the innovative spirit of boutique hospitality with the polished service and global presence of a world-class luxury hotel chain. Conceptualized by visionary hotelier Ian Schrager, EDITION Hotels offer a unique experience characterized by exceptional design, original style, and unparalleled service quality. The hotels cater to sophisticated and discerning guests who prioritize originality, luxury, and an exceptional guest experience without limitations. This brand marries charisma with comfort, making each stay not just a visit but a memorable journey wrapped in elegance and personal attention.

Marriott International is a global leader in hospitality, committed to diversity, equality, and inclusion, offering equal opportunity across all facets of employment. Marriott's mission is to create environments where associates from all backgrounds can thrive, contribute, and feel valued. As part of this commitment, Marriott fosters an inclusive atmosphere that celebrates cultural richness and drives team success through shared goals and mutual respect.

The role we are describing is at EDITION Hotels, revolving around delivering stellar guest services that exceed expectations while maintaining a high standard of professionalism. This position involves responding to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by efficiently coordinating with the appropriate providers. The role requires attentiveness to guests’ unique needs, ensuring satisfaction through follow-up and continuous engagement.

Additional responsibilities include providing guests with comprehensive information about the hotel facilities and local area attractions, handling all guest communications with a professional demeanor, and coordinating with various hotel departments, including Bellperson and Housekeeping, to resolve guest issues promptly and effectively. This position also entails monitoring the club lounge for service quality, guest safety, and overall ambiance, thus contributing to the upscale reputation of the EDITION brand.

Safety and compliance are paramount in this role; therefore, the candidate must report hazards and complete all necessary safety training and certifications. Adherence to company policies and procedures is expected, alongside maintaining a professional appearance and confidentiality of proprietary information. Warm and respectful guest interaction forms the cornerstone of this position, demanding courtesy, clear communication skills, and the ability to handle diverse guest needs including assistance for individuals with disabilities.

Working at EDITION means commitment to excellence in quality assurance and teamwork, supporting colleagues to achieve common objectives. The job requires stamina to stand, sit, or walk throughout shifts and the physical capability to handle light objects. This role is perfect for individuals seeking a dynamic, guest-centric position within a luxury hospitality environment characterized by elegance, personality, and superior service.