Concierge

Sunrise Senior Living is a leading provider of senior care services dedicated to empowering residents to live longer, healthier, and happier lives. The organization is recognized as a Great Place to Work, having received this prestigious certification nine times, which speaks volumes about its positive workplace culture and commitment to employee satisfaction. Sunrise Senior Living focuses on creating meaningful relationships not only between residents and their families but also with team members, fostering a supportive and fulfilling environment for all. This company is deeply committed to its mission of serving the sacred value of human life, ensuring that every interaction reflects compassion, respect, and professionalism. Joining Sunrise means becoming part of a community that prioritizes growth, passion, and meaningful service, allowing employees to shine together while making a significant impact on the lives of seniors.

The role of the Concierge at Sunrise Senior Living is pivotal, as it represents the first point of contact and the initial impression for many residents, their families, and visitors. This position is responsible for greeting guests warmly, managing both external and internal telephone communications, and efficiently taking and relaying messages. The Concierge also supports the Director of Sales and Executive Director by providing community information to inquiries and assisting with recruitment efforts alongside the Business Office Coordinator or HR designee. This role includes a variety of administrative duties such as computer data entry, monitoring the Bistro area, maintaining a pleasant and welcoming atmosphere, and overseeing community safety protocols. The concierge plays a critical role in sales and marketing by preparing move-in packets, assisting with lead tracking, and supporting the resident move-in process. Additionally, the concierge is integral to risk management by ensuring compliance with health and safety regulations, maintaining resident and team member rosters, and championing safety programs and emergency procedures.

Working as a Concierge at Sunrise Senior Living requires strong customer service skills, organizational abilities, and a keen eye for detail. The role demands effective communication, multitasking, and problem-solving capabilities to manage numerous priorities simultaneously. Moreover, the Concierge ensures the front desk and Bistro areas are clean, staffed, and inviting, thereby creating a warm and professional environment that reflects the company's values. This role also involves regular interaction with community team members and requires active participation in team meetings and ongoing training to maintain compliance with all regulatory requirements. By joining Sunrise Senior Living as a Concierge, employees take on a meaningful job that directly contributes to enhancing the daily lives of seniors while fostering a supportive work atmosphere where growth and happiness are encouraged. Compensation is competitive and based on factors such as geographic location, skills, and experience, complemented by a comprehensive benefits package that includes medical, dental, vision, life, and disability plans, paid time off, retirement savings plans, and more.