Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a leading provider of senior living services, renowned for its commitment to enhancing the quality of life for older adults. With a focus on promoting longer, healthier, and happier lives for residents, Sunrise has established itself as a compassionate and supportive community. The company values meaningful relationships not only among residents but also with their families and team members, fostering a welcoming and joyful environment for all. Recognized repeatedly as a Great Place to Work, Sunrise Senior Living offers a workplace culture that emphasizes respect, engagement, and growth, making it a sought-after employer within the senior living industry.
As a Concierge at Sunrise Senior Living, you will play a vital role as the first point of contact for potential residents, families, and visitors. This position is essential in creating a positive first impression and ensuring smooth communication between the community and those interested in its services. The Concierge is responsible for greeting guests warmly, managing incoming calls promptly and professionally, and providing comprehensive community information to support the Director of Sales and Executive Director. In addition, the Concierge assists with administrative tasks such as recruitment support, data entry, and maintaining the Bistro area to ensure a pleasant atmosphere. This role requires a person who is detail-oriented, organized, and passionate about delivering exceptional customer service in a senior living environment.
The job involves a diverse range of duties including overseeing the community's entry area, ensuring compliance with safety protocols, assisting with marketing and sales efforts, and supporting risk management initiatives. The Concierge is instrumental in managing resident and visitor interactions, facilitating appointments, and handling various administrative responsibilities like maintaining logs, distributing mail, and processing meal tickets. Moreover, the role supports team success through active participation in meetings, compliance with training, and engagement in community improvement initiatives.
Sunrise Senior Living offers competitive compensation that reflects the candidate's location, skills, experience, and qualifications. The company also provides a comprehensive benefits package including medical, dental, vision, life, and disability plans, retirement savings options, paid time off, tuition reimbursement, and employee assistance programs. Additionally, employees have access to flexible pay options and potential bonuses, all aimed at supporting their well-being and professional growth.
Joining Sunrise means being part of a team that values the sacredness of human life and is dedicated to serving residents with dignity and respect. The Concierge role is not just a job but a meaningful career opportunity where you can contribute to the well-being of seniors and experience fulfillment through service. Sunrise Senior Living continuously fosters a culture of excellence, safety, and community engagement, making it a place where your work positively shines every day.
As a Concierge at Sunrise Senior Living, you will play a vital role as the first point of contact for potential residents, families, and visitors. This position is essential in creating a positive first impression and ensuring smooth communication between the community and those interested in its services. The Concierge is responsible for greeting guests warmly, managing incoming calls promptly and professionally, and providing comprehensive community information to support the Director of Sales and Executive Director. In addition, the Concierge assists with administrative tasks such as recruitment support, data entry, and maintaining the Bistro area to ensure a pleasant atmosphere. This role requires a person who is detail-oriented, organized, and passionate about delivering exceptional customer service in a senior living environment.
The job involves a diverse range of duties including overseeing the community's entry area, ensuring compliance with safety protocols, assisting with marketing and sales efforts, and supporting risk management initiatives. The Concierge is instrumental in managing resident and visitor interactions, facilitating appointments, and handling various administrative responsibilities like maintaining logs, distributing mail, and processing meal tickets. Moreover, the role supports team success through active participation in meetings, compliance with training, and engagement in community improvement initiatives.
Sunrise Senior Living offers competitive compensation that reflects the candidate's location, skills, experience, and qualifications. The company also provides a comprehensive benefits package including medical, dental, vision, life, and disability plans, retirement savings options, paid time off, tuition reimbursement, and employee assistance programs. Additionally, employees have access to flexible pay options and potential bonuses, all aimed at supporting their well-being and professional growth.
Joining Sunrise means being part of a team that values the sacredness of human life and is dedicated to serving residents with dignity and respect. The Concierge role is not just a job but a meaningful career opportunity where you can contribute to the well-being of seniors and experience fulfillment through service. Sunrise Senior Living continuously fosters a culture of excellence, safety, and community engagement, making it a place where your work positively shines every day.
Job Requirements
- High school degree/GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and ability to learn new software
- Ability to handle multiple priorities effectively
- Strong written and verbal communication skills
- Good organizational and time management skills
- Accurate record keeping capability
- Demonstrated judgment, problem solving, and decision-making skills
Job Qualifications
- High School degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication
- Demonstrate good organizational, time management, and follow through skills
- Possess accurate record keeping skills
- Demonstrate good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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