Concierge

Invited is a distinguished leader in the hospitality and service industry, recognized as the largest owner and operator of private clubs across the United States. Since its establishment in 1957, Invited has dedicated itself to building meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees nationwide. With a portfolio boasting over 130 country clubs, city clubs, and athletic clubs, Invited’s clubs feature exceptional amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and world-class fitness centers. This extensive network offers an inclusive and dynamic workplace environment where team members play a pivotal role in delivering memorable member experiences that reflect the brand’s commitment to quality and service excellence.

The role of the Concierge at Invited is an integral position within the Member Experience team, focusing on delivering unparalleled service and creating lasting, positive impressions for club members before, during, and after each visit. This role requires a professional who thrives in a fast-paced environment and is passionate about personalization and attention to detail. The Concierge acts as the first point of contact for members and guests, managing communications efficiently through phone calls, emails, and reservations, while fostering connections that make every member feel genuinely valued.

Beyond managing day-to-day interactions such as welcoming guests and overseeing reservation processes, the Concierge supports various member engagement initiatives including outreach to new and at-risk members, promotion of club events and services, social media and communication efforts, and key project support within the member experience department. This role exemplifies the club’s core values of Warm Welcomes, Magic Moments, and Fond Farewells by ensuring that each interaction creates a sense of belonging and enhances member loyalty.

The Concierge’s responsibilities extend to administrative and operational tasks, such as maintaining accurate records in proprietary systems like M360 and MemberFirst, managing member profiles, and coordinating closely with other club departments including the restaurant team for allergy and dietary accommodations. The position also involves ensuring the club’s front entrance, lobby, and adjacent areas remain welcoming and clean, guaranteeing that the overall ambiance supports the high standards expected by club members.

Working at Invited means joining a team dedicated to excellence, community, and continuous improvement. Team members are encouraged to grow personally and professionally while contributing to a culture of inclusivity and respect. The role’s schedule requires flexibility, including weekend and holiday shifts, acknowledging the nature of hospitality services. Invited offers a comprehensive Total Rewards package featuring competitive pay, medical, dental, and vision coverage, life insurance, disability protection, a 401(k) retirement plan, and generous paid time off programs, all designed to support the well-being and career growth of its employees.

Joining Invited as a Concierge comes with the opportunity to build a meaningful career within a respected and stable organization that values its people. This is a full-time employment opportunity tailored for individuals who are service-oriented, personable, and eager to contribute positively to the members’ club life experience. Invited champions an inclusive employment philosophy, providing equal opportunities to all qualified applicants and fostering an environment where all employees can thrive and deliver exceptional service.