Concierge

Broomfield, CO, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.81 - $17.13

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Discount Program

Paid Time Off

sick leave

Holiday pay

Flexible pay options

Tuition Reimbursement

Job Description

Sunrise Senior Living is a well-established senior living company dedicated to providing compassionate care and enriching lifestyles to its residents. Known for its welcoming and supportive community environment, Sunrise Senior Living has been recognized multiple times as a Great Place to Work, underscoring its commitment to fostering an inclusive, respectful, and positive workplace culture. This reputation makes it an ideal employer for individuals passionate about making a meaningful impact in the lives of seniors and their families. The company operates senior living communities focused on enhancing the physical, emotional, and social well-being of its residents through personalized care and supportive... Show More

Job Requirements

High school diploma or GED
Proven experience in customer service roles
Basic proficiency in Microsoft Office and ability to learn proprietary software
Ability to manage multiple priorities simultaneously
Excellent communication skills
Strong organizational skills
Ability to maintain confidentiality and handle sensitive information appropriately
Compliance with health and safety regulations
Ability to respond appropriately in emergency situations
Willingness to participate in required training and development programs

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new computer applications quickly
Strong verbal and written communication skills
Good organizational, time management, and follow-through skills
Accurate record keeping abilities
Good judgment, problem-solving, and decision-making skills
Experience working in a service-oriented environment
Ability to work effectively as part of a team
Commitment to serving seniors with respect and dignity

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller and determine who to forward the caller to and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by handling initial inquiry calls and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
Maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure compliance with national and provincial regulations related to occupational health and safety
Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures and respond to emergencies as indicated in policies
Ensure all guests and residents appropriately sign themselves in and out
Maintain a high-risk elopement list with photographs at the front desk
Monitor entry and exit points closely
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and account for it in accordance with business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on the menu board
Maintain resident form for miscellaneous credits and complete as directed
Assist Business Office Coordinator/HR Designee with recruitment process by performing data entry and other administrative duties
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a member of a team committed to working toward team goals
Demonstrate the Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to engagement programs and participate in surveys and workshops
Attend regular meetings and maintain compliance with required training
Perform other duties as assigned

Job Location

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