Concierge

Edison, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $15.80 - $19.80

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

daily pay (U.S. only)

Tuition Reimbursement

Discretionary bonuses

Non-discretionary bonuses

Job Description

Sunrise Senior Living is a renowned provider of senior living communities dedicated to offering compassionate and specialized care to older adults. With a mission centered around enhancing the quality of life for residents, Sunrise Senior Living focuses on creating supportive environments where seniors can thrive physically, emotionally, and socially. The company is recognized for its commitment to service excellence, employee satisfaction, and community involvement, illustrated by its certification as a Great Place to Work for the eighth time by Activated Insights. This distinction highlights Sunrise's emphasis on fostering a positive workplace culture and a collaborative team atmosphere, making it an... Show More

Job Requirements

High school degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand key duties for safety and regulatory compliance

Job Qualifications

High school degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal communication skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving, and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in the hospital
Order Memory Flower for residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure community compliance with national/provincial regulations pertaining to occupational health and safety requirements
Practice safety procedures at all times including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of residents while meeting Sunrise Service Standards
Respond to emergencies as indicated in Sunrise’s policies and procedures
Ensure all guests and residents sign themselves in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Maintain heightened awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
Collect meal ticket money and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
Assist the Business Office Coordinator/HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a team member committed to working toward team goals
Demonstrate the Team Member Credo in daily interactions
Commit to serving residents and guests through the Principles of Service
Contribute to the overall engagement programs including team member engagement surveys and improvement planning workshops
Attend regular meetings such as Town Hall, Department Team Meetings, and others as directed
Maintain compliance in assigned required training and all training mandated by authorities
Perform other duties as assigned

Job Location

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