Concierge

New York, NY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $21.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) retirement plan

Opportunities for career advancement

Training and development programs

Job Description

City Winery is a unique and dynamic hospitality company that seamlessly combines the worlds of wine, food, and live entertainment to deliver a one-of-a-kind experience to its sophisticated clientele. Founded in 2008 by music industry veteran Michael Dorf, City Winery has established itself as a leading brand that offers unforgettable experiences through its intimate concert venues, fully functioning winery, and exceptional culinary offerings. Located in urban settings, City Winery brings the charm and culture of wine country into the heart of bustling cities, creating an innovative environment for foodies, music lovers, and cultural patrons alike. The company is renowned for... Show More

Job Requirements

2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
Ability to consistently deliver high-quality guest experiences
Strong work ethic
Calm demeanor with customer-focused approach
Immaculate attention to detail
Effective communication skills both written and verbal
Proven ability to build positive relationships with coworkers and guests
Proficient computer skills
Ability to work independently and in a team environment
Ability to work a flexible schedule including days, nights, weekends, and holidays

Job Qualifications

2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
Ability to consistently deliver high-quality guest experiences and exceed guest expectations
Strong work ethic and calm demeanor with customer-focused approach
Immaculate attention to detail
Effective communication skills, both written and verbal
Proven ability to build positive relationships with coworkers and guests
Proficient computer skills
Ability to work independently and in a team environment
Ability to work a flexible schedule including days, nights, weekends, and holidays

Job Duties

Correspond with guests in person, phone, and email
Manage in-person, online, and phone ticket sales
Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
Maximize ticket sales and retail merchandise sales
Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
Assist guests with seat changes
Compile house and artist comps and arrange seating appropriately
Handle troubleshooting with guests on ticketing purchases
Close out and reconcile box office transactions
Arrange special care of VIPs, investors, or other guests who may receive gratis food or drink
Maintain a neat and tidy concierge booth
Handle payment transactions and maintain accurate cash drawer
Attend training courses, tastings, meetings, as needed
Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
Perform other duties, tasks, projects as per business needs

Job Location

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