Concierge

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid sick leave

Paid holidays

401(k) Plan

Job Description

Trilogy Lake Norman is a premier lifestyle community located in the picturesque Huntersville area near Charlotte, North Carolina. Designed with outdoor living in mind, the community offers a wide range of amenities including indoor and outdoor pools, The Outfitter - a well-equipped space with kayaks, bikes, and other outdoor gear, pickleball and tennis courts, and access to a fleet of boats at nearby Lake Norman. At the heart of the community is the Twin Mills Club, featuring The Foundry restaurant and an Event Center that are open to the public for dining and private events. Trilogy Lake Norman is part... Show More

Job Requirements

High school diploma or equivalent preferred
one to three years' relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
must have excellent communication skills
ability to work well with others and provide exceptional customer service for members and guests
must be self-motivated and able to follow direction and work independently with little supervision
must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must have good time management, organization, and follow-up skills
must consistently achieve high work standards with attention to detail, accuracy, and timeliness
must be able to pay attention to multiple details and be comfortable working in a fast-paced environment
this position requires a flexible schedule to include evenings and weekends
valid driver's license may be required

Job Qualifications

High school diploma or equivalent preferred
one to three years' relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
must have excellent communication skills
ability to work well with others and provide exceptional customer service for members and guests
must be self-motivated and able to follow direction and work independently with little supervision
must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must have good time management, organization, and follow-up skills
must consistently achieve high work standards with attention to detail, accuracy, and timeliness
must be able to pay attention to multiple details and be comfortable working in a fast-paced environment
must be able to work evenings and weekends
valid driver's license may be required

Job Duties

Greet and welcome members and guests in an energetic and friendly fashion according to Trilogy protocol via phone or onsite
respond to requests and direct calls to staff members and relay messages
screen members and guests for applicable building access according to community regulations
provide guests and members with information including a variety of quality choices and arrangements regarding the Club, recreation, or other activities with extensive knowledge of the Club and local area events
maintain daily standard operating procedures for the opening
assist Member Services Manager with administrative support such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
provide resident services, business center support including copying, mailing, and faxing, event registration and fee collection, access to lost and found
maintain the organization and function of all front office equipment and the lobby, assure proper inventory of general office supplies
work with maintenance staff to provide a clean environment for members and guests
assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
perform other duties and responsibilities as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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