Concierge

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

401(k) plan eligibility

Flexible work schedule

Job Description

Trilogy Lake Norman: Twin Mills Club is a vibrant community-centered club located in the scenic Huntersville area near Charlotte, North Carolina. The club is thoughtfully designed with outdoor enthusiasts in mind, offering an impressive variety of amenities including indoor and outdoor swimming pools, The Outfitter—a dedicated space equipped with kayaks, bikes, and other outdoor gear—plus pickleball and tennis courts. Members have exclusive access to a fleet of boats at nearby Lake Norman, making it an ideal destination for recreational and social activities. The club boasts The Foundry, a feature restaurant open to the public for dining reservations, and a versatile... Show More

Job Requirements

High School diploma or equivalent preferred
one to three years' relative customer service experience
experience in a Homeowner Association environment preferred
computer literate with proficiency in Microsoft Office
Club Management System software preferred
must be flexible and adaptable to rapid change
ability to communicate positively and effectively with team members and supervisors
desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
must have excellent communication skills
ability to work well with others and provide exceptional customer service for members and guests
must be self-motivated, follow direction, and able to work independently with little supervision
must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
must have good time management, organization, and follow-up skills
must be able to consistently achieve high work standards
attention to detail, accuracy and timeliness is expected
must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
this position requires a flexible schedule to include evenings and weekends
valid driver's license may be required

Job Qualifications

High School diploma or equivalent preferred, one to three years' relative customer service experience, experience in a Homeowner Association environment preferred, computer literate with proficiency in Microsoft Office, Club Management System software preferred, flexible and adaptable to rapid change, ability to communicate positively and effectively with team members and supervisors, desire to contribute to a productive work environment, excellent communication skills, ability to work well with others and provide exceptional customer service, self-motivated with ability to work independently with little supervision, demonstrate initiative with sound judgment, good time management and organizational skills, attention to detail and accuracy, comfortable working in a fast-paced environment, availability to work evenings and weekends, valid driver's license may be required

Job Duties

Greet and welcome members and guests in an energetic and friendly fashion, respond to requests and direct calls to staff members and relay messages, screen members and guests for applicable building access, provide guests and members with information including club and local events, maintain daily standard operating procedures for opening, assist Member Services Manager with administrative support tasks, provide resident services and business center support, maintain organization and function of front office equipment and lobby, work with maintenance staff to ensure a clean environment, assist the Lifestyle & Activities department with event preparation and promotion, perform other duties as assigned

Job Location

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