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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
employee training
Career development opportunities
Job Description
Hines is a globally recognized real estate investment, development, and property management firm with a rich legacy of innovation and excellence. With more than $95 billion in assets under management and operations in over 30 countries, the company has earned accolades such as being listed on Fast Company's prestigious annual list of the World's Most Innovative Companies and being named one of U.S. News & World Report's Best Companies to Work For in 2024. Hines offers an environment fueled by vision and driven by leaders who set industry standards, providing endless opportunities for career growth and making a significant impact... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience in customer service
- Excellent communication skills
- Strong customer service skills
- Ability to work weekends and holidays
- Availability to respond promptly to resident inquiries and complaints
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years experience in a customer service environment
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure comfort for prospects and visitors
- Support residents with the use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm panel
- Answer phone calls, transfer calls to appropriate contacts, and assist with request callbacks
- Ensure timely delivery and documentation of packages and notify residents
- Update daily logs related to events and report concerns to management
- Book freight elevators for move-ins, move-outs, and furniture deliveries
- Maintain equipment inventory
- Provide detailed local information on restaurants, delivery options, and other points of interest
- Organize, coordinate, and implement various resident services and programs
- Act as the point of contact for residents, responding within 24 hours to inquiries and complaints
- Provide personalized experience focusing on care and convenience
- Engage with residents to foster positive ongoing relationships and confirm expectations are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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