Concierge - 333 Water

Hines is a globally recognized real estate investment, development, and property management firm known for its innovation and excellence. Founded in 1957 by Gerald D. Hines, the company has grown extensively and now operates in over 30 countries with a portfolio valued at more than $95 billion in assets under management. Throughout its history, Hines has earned numerous accolades including placing on Fast Company's annual list of the World’s Most Innovative Companies and being recognized by U.S. News & World Report as one of the Best Companies to Work For in 2024. As a leader in the real estate sector, Hines manages a diverse range of property types including living, office, retail, mixed-use, logistics, and life science projects. The company integrates local expertise with global knowledge, taking strategic and calculated risks to exceed expectations and deliver tailored solutions to clients worldwide.

Joining Hines means embarking on a career journey where innovation, excellence, and a commitment to people form the foundation of all efforts. Hines values its team members immensely and invests heavily in their growth and wellbeing, offering comprehensive training, competitive compensation, extensive benefits, and generous vacation packages. The company fosters an inclusive workplace culture where diversity thrives and the individual strengths of its approximately 5,000 employees contribute to building the world forward sustainably and responsibly.

The role of Concierge at 333 Water with Hines Living represents a vital front-line position in enhancing resident experiences and community building within the firm's residential portfolio. Hines Living is one of the highest growth priorities for Hines, rapidly expanding across North America, and this role supports that expansion. The Concierge serves as the primary point of contact for residents, offering personalized hospitality-focused services designed to create welcoming, comfortable, and convenient living environments. The position requires organizing, coordinating, and implementing a variety of resident services and programs that promote satisfaction and engagement. Responsibilities include greeting residents and guests warmly, assisting with luggage and move-ins or move-outs, monitoring safety and security systems, managing communication channels, and providing local area information about dining and delivery options.

This role emphasizes responsiveness and proactive relationship building, ensuring resident inquiries and concerns are addressed promptly and satisfactorily within 24 hours. The Concierge not only delivers exceptional service but also contributes to a positive living atmosphere by fostering ongoing, meaningful relationships with residents. Working with Hines means being part of a visionary company that prioritizes sustainability, community, and innovation, making this role an excellent opportunity for individuals passionate about real estate, service excellence, and career growth within a global leader in the industry. Compensation for the position ranges from $19 to $20.50 per hour and requires flexibility for weekend and holiday scheduling, reflecting the firm’s commitment to resident care at all times.