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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
comprehensive training
competitive compensation
robust benefits
generous vacation packages
inclusive and diverse workplace environment
Job Description
Hines is a globally recognized real estate investment, development, and property management firm known for its innovation and excellence. Founded in 1957 by Gerald D. Hines, the company has grown extensively and now operates in over 30 countries with a portfolio valued at more than $95 billion in assets under management. Throughout its history, Hines has earned numerous accolades including placing on Fast Company's annual list of the World’s Most Innovative Companies and being recognized by U.S. News & World Report as one of the Best Companies to Work For in 2024. As a leader in the real estate sector,... Show More
Job Requirements
- High school diploma or equivalent from an accredited institution
- Two or more years’ experience in customer service environment
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years’ experience in customer service environment
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including weekends and holidays
- Compensation: $19/hr - $20.50/hr
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm panel
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Book freight elevators for move-ins, move-outs, and furniture deliveries
- Maintain equipment inventory
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- Organize, coordinate, and implement various resident services and programs
- Act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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