Concierge

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.25 - $18.25

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Paid Time Off

401k Retirement Plan

Life insurance

Team Member Assistance Program

Job Description

Distinctive Living is a reputable assisted living community located in Twinbrook, dedicated to providing an exceptional quality of life for its residents. Our community is centered around creating a warm, welcoming, and supportive environment where older adults can enjoy an enriching lifestyle with personalized care and service. As a company, Distinctive Living places a strong emphasis on personal and professional growth for its team members, fostering a culture where employees feel valued, inspired, and supported in achieving their full potential. We are proud to be recognized as a certified Great Place to Work, a testament to our commitment to maintaining a positive workplace environment and exceptional service standards. Our community offers comprehensive health and wellness programs, social and recreational activities, and professional support that enhances the overall living experience for residents and their families.

We are currently seeking a dedicated and enthusiastic Concierge to join our team on a part-time weekend basis, specifically from 9 AM to 5 PM on Saturdays and Sundays. The Concierge serves as the first point of contact for visitors, residents, and their families, playing a crucial role in delivering exemplary customer service. This role involves greeting guests warmly, answering inquiries professionally via telephone or in person, and supporting the sales, marketing, and business office departments. The ideal candidate will be detail-oriented, creative in fostering positive interactions, and motivated to help maintain a comfortable and inviting lobby experience. In addition, the Concierge assists with managing the lobby environment, promoting community activities, and facilitating tours and inquiries about the community. This position is vital in creating a positive and welcoming atmosphere that reflects the values and high standards of Distinctive Living. Joining our team means becoming part of a supportive community passionate about enriching lives and providing unparalleled care. We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401k retirement plan, life insurance, and access to a team member assistance program, all designed to support the well-being and growth of our employees. If you have excellent communication skills, a customer service mindset, and a passion for helping others, we encourage you to apply today and discover why Distinctive Living is the perfect place to build your career.

Job Requirements

High school diploma or equivalent
six months of receptionist or similar experience
effective verbal and written communication skills
ability to use basic computer applications
availability to work weekend shifts from 9 AM to 5 PM
professional attitude and appearance
strong interpersonal skills

Job Qualifications

High school diploma or equivalent
six months of experience in a receptionist or similar role
preferred experience with Microsoft Word and Excel
excellent verbal and written communication skills
ability to communicate clearly in person and over the phone
strong customer service orientation
ability to multitask and manage time effectively
friendly and professional demeanor

Job Duties

Assist residents, families, visitors, and employees with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls professionally and respectfully
monitor entry area for visitors and guests, greet and direct as necessary
answer incoming telephone calls and resident calls, forward and take messages
receive and send packages for residents
assist with residents who request help with mailing letters and packages
manage the lobby by ensuring the desk and area are clean and neat, create a comfortable and inviting environment
assist activity director in promoting activities in the lobby
manage the inquiry process and connect callers or visitors to appropriate team members
respond to inquiries and tours when key staff are unavailable
facilitate community tours as needed
support marketing standards and assist with sales and marketing duties including lead management and assembling marketing packets
assist in processing new resident documentation
help maintain resident files confidentially
promote and encourage resident participation in activities
follow and communicate company policies and procedures
perform other duties as assigned