Concierge

Sunrise Senior Living is a leading provider of senior living solutions committed to empowering residents to live longer, healthier, and happier lives. As a renowned organization in the senior care industry, Sunrise has been recognized multiple times as a Great Place to Work, reflecting its dedication to fostering a positive and supportive workplace culture for its team members. With its emphasis on quality service and community, Sunrise Senior Living creates an environment where residents, families, and team members feel valued and cared for. The organization not only focuses on delivering exceptional care but also provides meaningful opportunities for personal growth and professional development. Located at Sunrise at Orchard, this community exemplifies the company's mission to enhance the lives of seniors through compassionate care and dedicated service.

The role of Concierge at Sunrise Senior Living is pivotal as it serves as the first point of contact for residents, families, visitors, and potential candidates interested in joining the team. This position involves a variety of responsibilities including greeting visitors warmly, managing calls efficiently, supporting the Director of Sales and Executive Director with inquiries, and contributing to administrative functions like data entry and recruitment support. The Concierge ensures a pleasant and safe atmosphere within the community's bistro area, maintaining cleanliness while providing refreshments and an enjoyable environment. This role is ideal for individuals who have strong customer service skills, can multitask effectively, and are passionate about contributing to the well-being and comfort of senior residents.

Concierges at Sunrise Senior Living play a critical role in maintaining the smooth operation of the community by managing appointments, handling emergency procedures, monitoring resident safety protocols, and supporting marketing and sales efforts by assisting with lead tracking and move-in procedures. They are integral to fostering a welcoming environment, contributing to risk management initiatives, and ensuring compliance with safety regulations. Moreover, the position involves administrative duties such as maintaining resident and team member rosters, processing meal tickets, managing office supplies, and supporting internal communications through mail and newsletter distribution.

This full-time role requires a high school diploma or GED, proven customer service experience, and proficiency in relevant computer applications including Microsoft Office. The job demands strong organizational skills, effective communication, and the ability to handle sensitive situations with good judgment and discretion. Sunrise Senior Living is committed to supporting its employees by offering competitive compensation, robust benefits packages, and opportunities for career advancement. Employees enjoy a positive workplace culture where their contributions are appreciated and where they can make a real difference in the lives of seniors.

In addition to the rewarding nature of the work, Sunrise Senior Living offers its staff a comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement savings plans, employee assistance programs, paid time off including sick leave and holidays, tuition reimbursement, and innovative pay options like myFlexPay. The company is devoted to maintaining a healthy and safe work environment, complying with all health evaluations and vaccination requirements as mandated by federal, state, and local laws. By joining Sunrise Senior Living, employees become part of a community that values respect, teamwork, and service excellence, with a shared goal of making every day meaningful and joyful for residents and staff alike.