Concierge

Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work by Activated Insights for the ninth time, Sunrise Senior Living is renowned for its positive workplace culture and commitment to high-quality care. The company focuses on creating meaningful relationships among residents, their families, and staff, fostering an environment filled with compassion, respect, and joy. Sunrise Senior Living communities prioritize not only the physical and emotional well-being of seniors but also the professional growth and fulfillment of their team members. This approach results in a workplace where everyone—from residents to employees—feels valued and inspired.

The role of Concierge at Sunrise Senior Living is vital as the first point of contact for prospective residents, families, visitors, and team members. This position requires a professional who is warm, welcoming, and highly organized. The Concierge manages community entry areas, handles inbound calls, supports the Director of Sales and Executive Director with community inquiries, and provides a pleasant and safe atmosphere throughout the community. The ideal candidate will have proven customer service skills, proficiency in computer applications including Microsoft Office and Sunrise-specific software, and a strong commitment to supporting a nurturing community environment.

This role involves a wide variety of responsibilities including greeting visitors, managing phone calls with professionalism, assisting in recruitment processes by managing candidate information, and providing administrative support to the community. The Concierge also oversees the bistro area ensuring it remains clean, inviting, and stocked with refreshments, and actively participates in risk management by promoting safety policies and emergency procedures. The Concierge contributes to the marketing and sales efforts by maintaining inventory of marketing materials and supporting prospective resident inquiries.

Aside from the interpersonal and organizational duties, this role requires a proactive approach to team collaboration, engagement in training, and participation in community activities that uphold Sunrise's mission and principles of service. The position emphasizes the importance of handling multiple priorities with good judgment, effective communication, and problem-solving skills.

Sunrise Senior Living offers a competitive compensation package tailored to geographic location, skills, experience, and qualifications. Benefits include medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, and various employee assistance programs. The company also supports professional development through tuition reimbursement and recognizes employee contributions with discretionary and non-discretionary bonuses.

Employment at Sunrise Senior Living is contingent upon successful completion of required pre-employment screenings and health evaluations, with COVID-19 and influenza vaccinations potentially mandated per federal, state, and local laws. By joining Sunrise Senior Living as a Concierge, candidates will be part of a certified Great Place to Work, committed to enhancing the lives of seniors and supporting the well-being of employees in a vibrant, positive environment.