Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $21.00 - $24.00
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Work Schedule

Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401K Program
Paid Time Off
Recognition and rewards program

Job Description

Watermark Retirement Communities is a distinguished leader in senior living, dedicated to creating extraordinary and innovative communities where people truly thrive. With over 30 years of experience in senior housing, Watermark has established itself as a premier provider of retirement living options. The company is committed to going beyond traditional senior living by fostering environments that support the well-being, independence, and happiness of its residents. Recognized for its outstanding hospitality and comprehensive care, Watermark Retirement Communities continuously strives to improve and innovate, ensuring that every individual who calls a Watermark community home experiences the highest level of service and community engagement.

Watermark's mission encompasses not only the residents they serve but also the dedicated team of professionals who bring this mission to life daily. The company values its associates as key contributors to its success and encourages a workplace culture rich in respect, collaboration, and growth opportunities. As Watermark looks forward to the next 30 years of innovation and leadership within the senior living industry, the company invites passionate and skilled individuals to join their team and help shape the future of senior housing.

Within this noble mission, the role of Concierge at Watermark Retirement Communities stands out as a vital and rewarding position. Unlike a traditional concierge role, this position involves much more than just greeting visitors or managing front desk operations. Here, the Concierge serves as the first impression and primary point of contact for residents, family members, and visitors alike, making it essential for the incumbent to embody warmth, professionalism, and exceptional organizational skills. Successful concierges at Watermark take immense pride in their work, understanding that they are key facilitators of the community experience and greatly influence the daily lives and satisfaction of those they serve.

A Watermark Concierge is not only a connector but also a caretaker, tasked with creating a welcoming atmosphere that makes every individual feel valued and important. This role requires a high level of patience, kindness, and an unwavering commitment to extraordinary service. The ideal candidate will excel in a fast-paced environment, possess excellent communication skills, and demonstrate a genuine passion for working with seniors. Furthermore, Watermark offers a supportive environment where the concierge can foster meaningful relationships with residents, enabling a sense of accomplishment, joy, and personal gratification in their day-to-day duties.

Watermark Retirement Communities offers competitive wages ranging from $21 to $24 per hour, alongside comprehensive benefits including medical, dental, and vision coverage. Additional perks such as immediate access to earned income through the Dayforce Wallet, convenient mobile app scheduling, recognition and rewards programs, paid vacation, holiday and sick leave, a 401k program, associate discounts, and ongoing education and training opportunities make this an attractive career choice for qualified candidates seeking a fulfilling role in senior living.

Job Requirements

  • 1 year experience as a concierge
  • able to work weekends and holidays
  • able to work in a fast paced environment
  • excellent work ethic
  • excellent communication skills
  • highly organized
  • interested in learning and growing your skill set

Job Qualifications

  • high school diploma or equivalent
  • minimum of 1 year experience as a concierge or in a related customer service role
  • excellent communication and interpersonal skills
  • strong organizational abilities
  • ability to work in a fast-paced environment
  • willingness to learn and grow skill set
  • passion for working with seniors

Job Duties

  • greet and welcome residents, family members, and visitors with warmth and professionalism
  • manage front desk operations and handle inquiries efficiently
  • coordinate and schedule community events and activities
  • assist residents with various services and requests
  • maintain accurate records and documentation
  • communicate effectively with staff, residents, and families
  • uphold the community's standards of service and hospitality

Job Criteria

Experience

Mid Level (3-7 years)


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