Concierge

Public Service Credit Union (PSCU) is the oldest credit union in Fort Wayne, Indiana, with a proud history of nearly a century serving the local community. Established on the foundational values of integrity, compassion, and commitment, PSCU prioritizes a people-focused and service-driven approach to banking. Unlike traditional banks, PSCU is dedicated to building genuine relationships with its members, believing that the success of its members directly correlates to the credit union's success. As a member-owned financial cooperative, PSCU offers personalized services to its members ensuring their financial needs are met with care and professionalism. The credit union has a robust portfolio of financial products and services including checking and savings accounts, loans, credit cards, and online banking solutions, crafted to help members achieve their financial goals securely and efficiently.

The culture at PSCU revolves around community support and professional growth. Employees enjoy a workplace environment that is positive, mission-driven, and inclusive, fostering collaboration and innovation. For those passionate about making an impact through financial services, PSCU provides a supportive environment that encourages career development and continuous learning. Employees have access to training programs that enhance their skills and offer numerous advancement opportunities. The credit union deeply values employee wellness by providing comprehensive benefits such as medical, dental, and vision insurance, group life insurance, and a 401(k) plan with an employer match. Other perks include paid time off, paid holidays, staff celebrations, rewards, and incentives, all contributing to a great work-life balance.

This job opportunity is ideal for individuals enthusiastic about working in a community-focused credit union and helping members navigate their financial journeys. At PSCU, the role is not just about transactional banking; it encompasses building relationships and providing excellent member experiences. The credit union is looking for team members who can greet and welcome members warmly, build trust, and provide a full range of financial services efficiently and accurately. Responsibilities include handling deposits and withdrawals, verifying transaction details, assisting with mail and email transactions, issuing financial instruments like cashier checks, and maintaining a balanced cash drawer. Additionally, employees assist members with technology such as the Interactive Teller Machine to ensure smooth access to financial services.

Cross-selling credit union products is also a vital part of this position. This involves staying well-informed about PSCU’s offerings and promoting services such as debit and credit cards, loans, deposit products, and online banking. Understanding credit union policies, regulatory requirements, and procedures including security protocols is crucial in performing day-to-day duties safely and responsibly.

Joining PSCU means becoming part of a community-driven organization where your contributions directly help families and individuals achieve financial success. The credit union values its employees and strives to create an inspiring workplace where everyone can thrive professionally and personally. If you are friendly, driven, and excited about growing your career in financial services while making a meaningful difference in people’s lives, PSCU is an excellent place to work. Embrace the opportunity to be a part of Fort Wayne's oldest and most trusted credit union where your work helps shape a strong and supportive financial community.