Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.33 - $44.66
Work Schedule
Fixed Shifts
Job Description
The Durst Organization is a venerable family-run real estate company established in 1915, known for its unwavering commitment to innovation, integrity, community, and sustainability. With over a century of experience, Durst develops, builds, owns, and manages some of the most distinguished office towers and residential buildings that set the benchmark for environmental responsibility and operational efficiency. Serving generations of tenants and partners, Durst creates sustainable living and working environments where communities can thrive. Their portfolio includes a wide range of innovative, efficient buildings that embody these values, making the company a leader in the real estate industry.
Currently, The Durst Organization is seeking a Concierge to join their team at 20-30 Hallett's Point, located in the vibrant neighborhood of Astoria, Queens. This role offers a unique opportunity to provide exceptional customer service within a premier residential environment. The Concierge will act as the frontline representative to residents, guests, and prospects, ensuring a welcoming and well-maintained entrance experience. Key responsibilities include greeting residents and guests, maintaining cleanliness and organization of the lobby, entryways, and front desk, handling package deliveries, signing for and tracking parcels via the building system, and managing service requests. Additionally, the Concierge is responsible for screening visitors to maintain security, addressing resident complaints with appropriate escalation, and managing visitor parking where applicable.
The role also requires emergency preparedness, including coordinating with the Durst emergency response team during incidents and supporting first responders upon arrival. The position follows a schedule from Wednesday through Saturday, 3:00 pm to 11:30 pm, and Sunday from 7:00 am to 3:30 pm, with Mondays and Tuesdays off. The hourly pay range is between $22.33 and $29.77, with overtime rates from $33.49 to $44.66.
The position demands excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Candidates must demonstrate reliability in adhering to scheduled hours and flexibility to work overtime as needed. This is a critical role in maintaining the safety, security, and quality of life for residents. A high school diploma or equivalent is preferred, along with 1-2 years of relevant customer service or concierge experience. The Durst Organization also requires that within 90 days of hire, the candidate must complete certain safety certifications, including CPR, AED, Basic First Aid, and an emergency response fitness certificate.
The work environment usually presents a moderate noise level and involves physical requirements such as standing, walking, reaching, and lifting up to 30 pounds. Durst is an equal opportunity employer and complies with all regulations protecting veterans and individuals with disabilities. They are committed to creating an inclusive workplace that values diversity and offers accommodations as necessary. This role is an excellent opportunity for candidates seeking meaningful work in a prestigious real estate company committed to community, sustainability, and excellence in service.
Currently, The Durst Organization is seeking a Concierge to join their team at 20-30 Hallett's Point, located in the vibrant neighborhood of Astoria, Queens. This role offers a unique opportunity to provide exceptional customer service within a premier residential environment. The Concierge will act as the frontline representative to residents, guests, and prospects, ensuring a welcoming and well-maintained entrance experience. Key responsibilities include greeting residents and guests, maintaining cleanliness and organization of the lobby, entryways, and front desk, handling package deliveries, signing for and tracking parcels via the building system, and managing service requests. Additionally, the Concierge is responsible for screening visitors to maintain security, addressing resident complaints with appropriate escalation, and managing visitor parking where applicable.
The role also requires emergency preparedness, including coordinating with the Durst emergency response team during incidents and supporting first responders upon arrival. The position follows a schedule from Wednesday through Saturday, 3:00 pm to 11:30 pm, and Sunday from 7:00 am to 3:30 pm, with Mondays and Tuesdays off. The hourly pay range is between $22.33 and $29.77, with overtime rates from $33.49 to $44.66.
The position demands excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Candidates must demonstrate reliability in adhering to scheduled hours and flexibility to work overtime as needed. This is a critical role in maintaining the safety, security, and quality of life for residents. A high school diploma or equivalent is preferred, along with 1-2 years of relevant customer service or concierge experience. The Durst Organization also requires that within 90 days of hire, the candidate must complete certain safety certifications, including CPR, AED, Basic First Aid, and an emergency response fitness certificate.
The work environment usually presents a moderate noise level and involves physical requirements such as standing, walking, reaching, and lifting up to 30 pounds. Durst is an equal opportunity employer and complies with all regulations protecting veterans and individuals with disabilities. They are committed to creating an inclusive workplace that values diversity and offers accommodations as necessary. This role is an excellent opportunity for candidates seeking meaningful work in a prestigious real estate company committed to community, sustainability, and excellence in service.
Job Requirements
- High school diploma or equivalent
- ability to work Wednesday through Sunday per schedule
- ability to lift up to 30 pounds
- effective communication skills in English
- ability to complete CPR, AED, Basic First Aid training within 90 days
- ability to obtain F-53 Certificate of Fitness within 90 days
- willingness to work overtime when necessary
- previous customer service experience preferred
- ability to work consistently and reliably
- commitment to safety and security protocols
Job Qualifications
- High school diploma or equivalency preferred
- 1-2 years experience in customer service, residential concierge, or related field preferred
- ability to read and write English effectively
- must be able to work scheduled hours consistently including overtime
- CPR, AED, Basic First Aid certification within 90 days of hire
- F-53 Certificate of Fitness within 90 days of hire
- knowledge of fire safety and emergency preparedness preferred
- operational knowledge of fire command centers and fire protection systems preferred
- ability to manage emergency situations professionally
Job Duties
- Issue and deactivate key cards for new and exiting residents
- escalate resident complaints and review daily work orders
- maintain excellent customer service according to Durst standards
- adhere to all standard operating procedures
- screen all guests to ensure authorized entry
- ensure lobby, entryways, and front desk are clean and organized
- answer telephone, provide information, forward calls, and take messages
- inspect building entrance and community areas for cleanliness and maintenance
- sign for and track deliveries and packages
- perform daily package audits and assist residents with packages
- accept and log service requests from residents
- secure apartment keys and issue them per protocol
- receive and distribute dry cleaning and other deliveries
- monitor access controls and CCTV for suspicious activity
- handle tenant inquiries and document incidents including noise complaints, smoking violations, and guest/vendor arrivals
- ensure vendors and contractors are announced and escorted as necessary
- track and report elevator incidents
- monitor elevator operation and communicate out-of-service status
- manage elevator computer operations
- lead emergency response during fire, non-fire emergencies, and active shooter events
- call 911 and assist first responders
- monitor fire protection systems and activate emergency response team
- perform other tasks assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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