Concierge (2nd Shift)

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

401k Company Match

Education Assistance

Flight training bonus

fertility assistance

Adoption assistance

Financial consultations

Relocation assistance

Job Description

Textron Aviation is a renowned global leader in the private aviation industry, widely recognized for its iconic Cessna and Beechcraft brands. With a rich legacy spanning nine decades, the company has continuously inspired the journey of flight by delivering innovative and reliable aircraft solutions. Textron Aviation prides itself on fostering a passionate aviation community and empowering individuals with the freedom to explore the skies. The company's dedication to excellence is matched by its commitment to providing a supportive and dynamic work environment, allowing employees to expand their skills, try new fields, and build thriving careers. Textron Aviation offers a comprehensive total rewards package that includes competitive pay and a variety of innovative benefits designed to support employees and their families from the very first day of employment. This ensures that team members are well taken care of both now and into the future.

The Concierge role for the 2nd shift at Textron Aviation is a vital position focused on delivering exceptional customer service and enhancing the overall experience of visitors and clients. This role requires a personable and organized individual who can tailor each interaction to meet the unique preferences and needs of customers. As a Concierge, you will serve as the primary point of contact for managing hotel, transportation, and dining reservations, ensuring a seamless and enjoyable visit for all guests. Additionally, your responsibilities extend to maintaining a clean and professional customer business center, coordinating various customer requests, and overseeing visitor sign-ins and badge management.

In this capacity, you will play a key role in strengthening customer loyalty by providing thoughtful and personalized service. The Concierge will also handle essential administrative duties such as updating customer data within Salesforce, processing purchase orders, and managing payments. Your presence will be welcoming, and your communication skills will contribute to providing valuable feedback to management, ultimately helping to enhance the services offered. This full-time, individual contributor role operates on the second shift, requiring strong multitasking abilities, professionalism, and attention to detail. Textron Aviation supports relocation for this role and is based in Wichita, Kansas. The position involves no travel and includes the possibility of obtaining an airport security badge if applicable. The company is dedicated to equal employment opportunities and fosters an inclusive environment where diverse perspectives are valued and encouraged. Joining Textron Aviation means becoming part of a team that is not only committed to aviation excellence but also to the personal and professional growth of its workforce.

Job Requirements

A high school diploma, an equivalent certificate is required
A minimum 1-year experience in customer experience or relative administrative experience is required
Ability to obtain and maintain an airport security badge may be required if applicable
Strong communication skills in both written and verbal is helpful
Ability to operate and use a multiline telephone is helpful
Must be able to maintain a professional demeanor, listen to instructions, and interpersonal skills is helpful

Job Qualifications

High school diploma or equivalent certificate
Minimum 1-year experience in customer experience or relative administrative experience
Strong communication skills in both written and verbal forms
Ability to operate and use a multiline telephone
Ability to maintain a professional demeanor and good interpersonal skills
Willingness to obtain and maintain an airport security badge if applicable

Job Duties

Maintain a clean, organized, and presentable customer business center
Coordinate customer needs and requests to ensure excellent service
Follow proper phone procedures and keep the refreshment area stocked
Greet customers warmly and provide assigned workspaces and internet access
Assist with reservations for hotels, transportation, and meals, and offer information on local attractions, restaurants, and events
Oversee visitor sign-ins, badges, courtesy car usage, and flight tracking
Maintain customer data in Salesforce, update visitor logs, process purchase orders, and handle payments