Concierge

UCHealth Anschutz Inpatient Pavilion in Aurora, Colorado, is a premier healthcare institution dedicated to providing excellent medical services and patient care. As part of the larger UCHealth system, it is renowned for its commitment to innovation, healing, and improving lives through advanced medical treatments and compassionate service. UCHealth values its employees as its number one asset and emphasizes professional success and personal wellbeing through a comprehensive total rewards program.

This position is for a Guest Services role within the UCHealth Anschutz Inpatient Pavilion, specifically supporting the Guest Services department. The job is a PRN (pro re nata) role, meaning it offers a flexible schedule with 0.00 hours per pay period, ideally suited for those seeking part-time or on-call opportunities. The shift is flexible, and applicants must be prepared to work onsite as this position does not support hybrid or remote work options. The hourly pay rate ranges from $19.10 to $24.83 per hour, which is dependent on the applicant's relevant experience.

The Guest Services team plays a crucial role in delivering exceptional experience to patients and visitors by providing information, directions, and accommodations tailored to their unique needs. The position requires the individual to handle incoming requests, effectively screen and route them, and respond appropriately to ensure positive outcomes. This role also includes an element of oversight, as the candidate will manage volunteer staff stationed at the information desk. Establishing and maintaining positive relationships with internal departments and external stakeholders is critical to success in this role.

The role demands strong critical thinking skills, sound judgment, and the capacity to work independently in a fast-paced healthcare environment. The successful candidate will be adept at navigating challenges swiftly and appropriately, helping to coordinate transport assistance as necessary, and ensuring seamless customer support at all times.

UCHealth fosters a professional environment that not only honors employee contributions through performance bonuses and merit-based pay increases but also offers a competitive salary benchmarked annually against market standards. Employees gain access to comprehensive health benefits, including medical, dental, and vision coverage, with additional wellness resources such as mental health support, discounted gym memberships, and more. The organization also provides extensive paid time off, family and medical leave, and disability insurance options.

For those interested in financial security and planning, UCHealth offers retirement savings plans such as a 403(b) with employer matching and potential access to a 457(b) plan. Flexible spending accounts and health savings options are available for healthcare and dependent care expenses.

Additionally, UCHealth invests in education and career growth, offering access to academic degrees, certificate programs, tuition reimbursement, and professional development tools like LinkedIn Learning. Employees can also benefit from programs facilitating loan forgiveness to support long-term financial wellbeing.

Overall, this Guest Services position at UCHealth Anschutz Inpatient Pavilion provides a meaningful employment opportunity for compassionate individuals who thrive in dynamic healthcare settings. The role not only supports patient and visitor satisfaction but also contributes to the hospital's mission of improving lives through human connection and exceptional care. UCHealth embraces diversity and equal opportunity, ensuring an inclusive workplace free from discrimination while providing reasonable accommodations for qualified applicants with disabilities.