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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.40 - $20.10
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Discretionary bonuses
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to enhancing the lives of residents by promoting longer, healthier, and happier lifestyles. Recognized as a Great Place to Work for the ninth time, this organization is renowned for its supportive culture and commitment to excellence. At Sunrise Senior Living, employees are not just team members; they are part of a compassionate community focused on providing meaningful care and personalized attention to seniors and their families. The company offers a work environment where team members can grow professionally and personally while making a significant impact on the lives... Show More
Job Requirements
- High school diploma or GED
- Proven experience in customer service
- Proficiency in Microsoft Office and community software
- Ability to multitask and prioritize duties effectively
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and professionalism
- Ability to follow health, safety and risk management procedures
- Must complete required pre-employment screenings and health evaluations
- Covid 19 and influenza vaccination may be required as mandated by law
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Strong communication skills
- Good organizational and time management skills
- Accurate record keeping abilities
- Good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away
- Partner with community team to ensure compliance with occupational health and safety regulations and promote Risk Management programs
- Practice safety procedures including use of Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and respond to emergencies per policies
- Ensure guests and residents sign themselves in and out appropriately
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register, and guest and sign-in logs
- Prepare meal tickets for team members and family members and tally meal counts
- Collect and process meal ticket money per internal business control procedures
- Organize and distribute mail
- Collect and distribute resident and community newspapers
- Post and display Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits as directed
- Assist the Business Office Coordinator/HR Designee with recruitment data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs including surveys and improvement planning
- Attend regular meetings such as Town Hall and Department Team Meetings
- Maintain compliance with required training
- Perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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