Concierge

Boulder, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.40 - $20.10

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Discretionary bonuses

Job Description

Sunrise Senior Living is a leading provider of senior living services dedicated to enhancing the lives of residents by promoting longer, healthier, and happier lifestyles. Recognized as a Great Place to Work for the ninth time, this organization is renowned for its supportive culture and commitment to excellence. At Sunrise Senior Living, employees are not just team members; they are part of a compassionate community focused on providing meaningful care and personalized attention to seniors and their families. The company offers a work environment where team members can grow professionally and personally while making a significant impact on the lives of residents.

The role of Concierge at Sunrise of Boulder represents a vital part of this caring environment. As the initial point of contact, the Concierge plays a crucial role in shaping the first impressions for potential residents, families, visitors, and candidates interested in joining the Sunrise team. This position goes beyond typical receptionist duties, involving a wide range of responsibilities such as greeting visitors warmly, managing community entry, assisting with the recruitment process, and supporting the Sales and Marketing teams. The Concierge also oversees the Bistro area to ensure a welcoming atmosphere by maintaining refreshments, cleanliness, and pleasant music. This multifaceted role requires strong interpersonal skills, a commitment to safety and community standards, and the ability to manage administrative duties efficiently.

Concierges at Sunrise Senior Living play an essential role in supporting the organization’s mission and core values. They are instrumental in managing communication channels by answering calls promptly, taking accurate messages, and providing community information effectively. Additionally, they contribute to resident care by coordinating appointments, sending thoughtful cards during times of illness or bereavement, and assisting with move-in logistics. This role is integral to maintaining a safe and welcoming environment, implementing risk management procedures, and ensuring compliance with health and safety regulations. Teamwork and ongoing training are emphasized to foster a supportive workplace where every member contributes to the overall success of the community.

In return for their dedication, Sunrise offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, retirement savings plans, tuition reimbursement, paid time off, and other perks designed to support employee well-being and professional growth. Employment is contingent upon successful completion of pre-employment screenings and required vaccinations, aligning with Sunrise’s high standards for health and safety.

This is an excellent opportunity for candidates with proven customer service experience, strong organizational skills, and a passion for working in a compassionate, resident-focused environment. The Concierge role at Sunrise of Boulder offers fulfilling work that positively impacts seniors’ lives while providing opportunities for career advancement and personal development within a nationally recognized and respected organization.

Job Requirements

High school diploma or GED
Proven experience in customer service
Proficiency in Microsoft Office and community software
Ability to multitask and prioritize duties effectively
Strong communication and interpersonal skills
Ability to maintain confidentiality and professionalism
Ability to follow health, safety and risk management procedures
Must complete required pre-employment screenings and health evaluations
Covid 19 and influenza vaccination may be required as mandated by law

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Strong communication skills
Good organizational and time management skills
Accurate record keeping abilities
Good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away
Partner with community team to ensure compliance with occupational health and safety regulations and promote Risk Management programs
Practice safety procedures including use of Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
Champion the Safe Leaving Program and respond to emergencies per policies
Ensure guests and residents sign themselves in and out appropriately
Maintain a high-risk elopement list with photograph at front desk
Maintain heightened awareness of entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register, and guest and sign-in logs
Prepare meal tickets for team members and family members and tally meal counts
Collect and process meal ticket money per internal business control procedures
Organize and distribute mail
Collect and distribute resident and community newspapers
Post and display Daily Menu on Menu Board
Maintain resident form for miscellaneous credits as directed
Assist the Business Office Coordinator/HR Designee with recruitment data entry and general administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member committed to team goals
Demonstrate Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to engagement programs including surveys and improvement planning
Attend regular meetings such as Town Hall and Department Team Meetings
Maintain compliance with required training
Perform other assigned duties