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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $18.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Holiday pay
Sick Time
myFlexPay
Job Description
Sunrise Senior Living is a renowned provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work for the eighth time, Sunrise offers a supportive, inclusive, and engaging work environment. The company is committed to celebrating the unique skills and passions of its team members while fostering a culture of service, growth, and fulfillment. At Sunrise, employees have the opportunity to build meaningful relationships not only with residents but also with their families and colleagues, providing joy and deep satisfaction through their contributions to the community's well-being.
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Job Requirements
- High school diploma or GED
- Proven customer service skills and experience
- Proficiency in computer skills including Microsoft Office and Sunrise-specific software
- Ability to interact effectively with residents, visitors, and team members
- Commitment to safety and compliance with health regulations
- Flexibility to manage diverse administrative and customer service tasks
- Willingness to participate in required trainings and meetings
- As applicable, sign Driver job description for those who drive Sunrise vehicles
- Ability to respond appropriately in emergency situations
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office and Sunrise applications
- Ability to learn new computer applications
- Good written and verbal communication skills
- Strong organizational and time management abilities
- Accurate record keeping skills
- Good judgment, problem solving, and decision making skills
- Ability to handle multiple priorities
Job Duties
- Oversee the community entry area and extend a warm welcome
- Contact DOS, ED, or Coordinators to assist prospective residents and families
- Greet potential career candidates and manage recruitment inquiries
- Answer incoming calls promptly with appropriate greetings
- Take and communicate complete messages accurately
- Provide community overviews and direct calls appropriately
- Manage appointments for residents and family members
- Send get well and sympathy cards as needed
- Order flowers and meals for new residents
- Maintain marketing and move-in packet inventories
- Support the DOS with inquiry calls and lead tracking
- Keep front desk and Bistro areas neat and stocked
- Monitor Bistro environment including refreshments and music
- Ensure safety protocols and risk management compliance
- Maintain resident and team member rosters for emergencies
- Respond to emergencies per policies
- Ensure guests sign in and out correctly
- Update logs including resident list, move-in/out registers, and guest logs
- Prepare and process meal tickets and payments
- Organize and distribute mail and newspapers
- Support recruitment and administrative processes
- Monitor office supplies and track paychecks
- Participate actively in team meetings and engagement activities
- Maintain required training and compliance
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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