Concierge

Sunrise Senior Living is a renowned provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work for the eighth time, Sunrise offers a supportive, inclusive, and engaging work environment. The company is committed to celebrating the unique skills and passions of its team members while fostering a culture of service, growth, and fulfillment. At Sunrise, employees have the opportunity to build meaningful relationships not only with residents but also with their families and colleagues, providing joy and deep satisfaction through their contributions to the community's well-being.

This particular role is the Concierge position at Sunrise of Naperville, a vital part of the community's welcoming experience. The Concierge is often the first point of contact for potential residents, their families, and visitors, playing a key role in representing Sunrise's Mission, Principles of Service, and Core Values. The Concierge is responsible for greeting visitors warmly, managing calls efficiently, and assisting with administrative duties to support both the Director of Sales and the Executive Director. Responsibilities include overseeing the community entry area, directing inquiries, scheduling appointments, handling recruitment inquiries, and maintaining the ambiance of the Bistro.

The role also demands attention to risk management, ensuring compliance with health and safety regulations and implementing safety procedures to protect residents and team members. Administrative tasks such as data entry, meal ticket preparation, mail distribution, and supply management form an essential part of the duties. The Concierge supports sales and marketing efforts by managing move-in packets, ordering related materials, and assisting in nurturing relationships with prospective residents.

Sunrise values teamwork and engagement, encouraging the Concierge to actively participate in meetings, training, and initiatives that promote a positive community culture. The position requires excellent organizational, communication, and multitasking skills to handle diverse responsibilities efficiently. Employees are expected to uphold Sunrise standards by completing required training and embracing the company’s values in every interaction.

Sunrise Senior Living offers a comprehensive benefits package that includes medical, dental, vision, life, and disability plans, retirement savings options, paid time off, tuition reimbursement, and more. With additional perks like an Employee Assistance Program and expedited pay through myFlexPay, Sunrise supports its team members' personal and professional growth while recognizing their dedication with potential bonuses. Employment is contingent upon successful pre-employment screenings and adherence to health protocols ensuring the safety of all community members.

Joining Sunrise as a Concierge means becoming part of a certified Great Place to Work, where the work you do truly makes a difference in the lives of seniors and their families. This position offers a unique blend of customer service, administrative support, and community engagement within a respected and compassionate senior living environment. Competitive compensation will reflect geographic location, skills, and experience, ensuring that each employee is valued and fairly rewarded for their contributions.