Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Paid training
Employee assistance program
Dependent care FSA

Job Description

The Waterford at Ironbridge is a distinguished Sonida Senior Living community located in Springfield, Missouri, that offers an exceptional living environment tailored to the needs of active seniors. As a premier retirement community, The Waterford is dedicated to delivering quality care and service to residents in its Independent Living Community. This community prides itself on creating a warm, welcoming, and supportive atmosphere where seniors can enjoy an enriching lifestyle while receiving the necessary care and assistance they require. The Waterford at Ironbridge stands out for its commitment to enhancing the quality of life for its residents through comprehensive services, vibrant community activities, and compassionate staff dedicated to resident well-being.

The role of Receptionist at The Waterford at Ironbridge is a vital position responsible for being the friendly first point of contact for residents, visitors, and callers. The receptionist plays an essential role in maintaining smooth communication channels and providing excellent customer service to everyone interacting with the community. This position requires an individual who possesses excellent interpersonal skills, attention to detail, and a genuine desire to serve others, particularly senior residents. The Receptionist handles a variety of duties such as answering phone calls and routing them appropriately, greeting and directing visitors, managing mail and express mail services, and resolving any customer inquiries or concerns. At The Waterford, the Receptionist is more than just an administrative role; it is about contributing to a positive and supportive community experience for residents and guests alike.

The company offers a comprehensive benefits package which includes competitive wages, health and dental insurance, a 401(k) plan with company match, vision insurance, life and disability coverage, access to an Employee Assistance Program, and dependent care and flexible spending accounts. Additionally, employees enjoy paid time off from day one, paid training, and eligibility for referral incentives. These benefits reflect the community's commitment to supporting team members both professionally and personally. The work environment emphasizes teamwork, continuous learning, and respect, fostering a culture where employees can thrive and feel valued. This position is ideal for individuals who appreciate the value of dependability, responsibility, and genuinely enjoy providing exceptional customer service and care to senior residents. The Receptionist is an integral part of creating a positive, welcoming, and smoothly operated retirement community.

Job Requirements

  • high school diploma or equivalent
  • previous customer service experience preferred
  • excellent communication skills
  • ability to manage multiple tasks
  • friendly and professional demeanor
  • ability to work effectively within a team environment

Job Qualifications

  • enjoy providing exceptional customer service and care to senior residents
  • appreciate the value of being a dependable and responsible member of the greater team

Job Duties

  • answers telephone and directs the caller to the appropriate individual
  • provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
  • greets and directs visitors to the community
  • receives, sorts, and forwards incoming mail
  • coordinates the pick-up and delivery of express mail services such as FedEx and UPS
  • resolves customer questions and concerns

Job Criteria

Experience

Entry Level (1-2 years)


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