Concierge

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

employee recognition programs

supportive work environment

Employee Discounts

Job Description

Our Nursing and Rehabilitation Center located in Orlando, FL, is a dedicated healthcare facility committed to providing compassionate and quality care to our residents. We specialize in skilled nursing and rehabilitation services, ensuring that each individual receives personalized attention and support to promote their health and well-being. As a community-focused establishment, we prioritize creating a warm and welcoming environment where residents and their families feel comfortable and supported throughout their stay. We are currently looking to expand our team with the addition of a Concierge who is friendly, compassionate, and detail-oriented. This role is essential to maintaining the positive experience and smooth operations of our center.

The Concierge will serve as the welcoming face of our facility, playing a vital role in creating a warm and supportive experience for residents and their families from admission through discharge. This full-time position offers up to $20 per hour and requires a person who can effectively partner with multiple departments to coordinate admissions, manage room preparations, and provide ongoing support. The Concierge will be responsible for assembling and delivering welcome baskets, escorting residents, and responding to call bells promptly within their scope. A critical part of the job is building meaningful relationships by addressing resident concerns and assisting with room transitions. The role also involves documentation responsibilities and participation in staff meetings and training sessions to maintain a high-quality standard of service. Overall, the Concierge will contribute significantly to the smooth operation and positive reputation of our Nursing and Rehabilitation Center.

Job Requirements

Customer service experience required
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment

Job Qualifications

Customer service experience
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred

Job Duties

Partner with the Admissions Department to coordinate new admissions and communicate equipment needs to nursing staff
Prepare rooms for incoming residents by ensuring previous belongings are packed and removed
Terminal cleaning is completed
Beds are made and call bells, lights, and TVs are functioning properly
Assemble and deliver welcome baskets for new residents
Greet and escort residents from the lobby to their rooms, creating a positive first impression
Build meaningful relationships with residents and families by providing support and assistance
Respond to call bells within scope and notify nursing staff when additional care is needed
Address resident concerns and complaints in accordance with the grievance process
Assist with room transitions, including short-term rehabilitation to long-term care
Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
Provide tours during off-hours or when Admissions staff are unavailable
Submit daily progress reports to leadership, noting trends or concerns
Coordinate with laundry services for the return of stored belongings
Prepare and distribute discharge gift bags
Monitor and coordinate resident smoking schedules
Attend in-service trainings, Resident Council meetings, and required staff meetings
Perform additional duties as assigned by the Administrator