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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
flexible scheduling
Retirement Plan
Job Description
Heirloom Hospitality Group LLC is a pioneering hospitality company known for creating innovative dining experiences that blend tradition with modern flair. The group's latest venture, Mad Nice Detroit, is situated in the vibrant Midtown Detroit area and embodies a unique concept where new ideas merge with timeless culinary techniques. Mad Nice offers an unexpected modern Italian menu that draws inspiration from the California coast, Italian soul, and Detroit culture, all set within a chic, coastal-inspired decor featuring mid-century design elements. The restaurant is committed to providing sophisticated, smooth service that elevates the overall guest experience.
Mad Nice Detroit is seeking... Show More
Mad Nice Detroit is seeking... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Ability to work flexible hours including evenings and weekends
- Strong interpersonal skills
- Attention to detail
- Positive attitude and willingness to learn
- Ability to multitask in a fast-paced environment
Job Qualifications
- Willingness to learn and teach
- Desire to grow knowledge and craft
- Strong passion for hosting and cultivating an incredible guest experience
- Energetic team player
- Adherence to recipes and standards
- Excellent communication skills
- Ability to remain calm and collective in challenging situations
Job Duties
- Warmly greet and seat guests in the restaurant
- Answer telephones, and take orders, messages and reservations
- Work proactively to provide a unique experience by getting to know the guests during the reservation process
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Assist with clearing, cleaning and resetting tables and maintain restrooms
- Use proper phone and voicemail etiquette and guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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