Concierge

Heirloom Hospitality Group LLC is a pioneering hospitality company known for creating innovative dining experiences that blend tradition with modern flair. The group's latest venture, Mad Nice Detroit, is situated in the vibrant Midtown Detroit area and embodies a unique concept where new ideas merge with timeless culinary techniques. Mad Nice offers an unexpected modern Italian menu that draws inspiration from the California coast, Italian soul, and Detroit culture, all set within a chic, coastal-inspired decor featuring mid-century design elements. The restaurant is committed to providing sophisticated, smooth service that elevates the overall guest experience.

Mad Nice Detroit is seeking enthusiastic individuals to join their opening team, bringing this exciting concept to life. As part of a progressive company that values growth, training, and career-long development, team members are encouraged to cultivate strong relationships and create memorable guest experiences through enlightened hospitality. The employment type offers competitive pay and comprehensive benefits, reflecting the company's dedication to its people.

The Concierge role at Mad Nice Detroit is integral to the restaurant’s success, serving as the face of the establishment and the first point of contact for guests. This position is responsible for executing high standards of service, warmly greeting guests, managing reservations, and ensuring that every guest leaves with a positive and lasting impression. The Concierge plays a crucial role in noting special occasions, dietary restrictions, and managing the floor plan to facilitate a seamless dining experience. A key element of the beverage program includes classically-inspired cocktails influenced by coastal California and Italian flavors with a Detroit twist.

Mad Nice’s menu is designed to evolve with the seasons, emphasizing fresh, local produce and authentic Italian dishes such as wood-fired pizzas, naturally leavened breads, and handmade pastas. This dynamic and evolving menu requires a Concierge who is knowledgeable, attentive, and passionate about hospitality. The company values individuals who are eager to learn, willing to teach, and have a genuine desire to grow their craft and knowledge. The ideal candidate is an energetic team player committed to details and adherence to recipes and standards.

The role demands a courteous and proactive approach to guest interaction, with an ability to anticipate and exceed expectations. The Concierge must be adept at managing guest challenges tactfully and responding with patience and professionalism. Responsibilities also extend to maintaining the cleanliness of the restaurant, resetting tables, and ensuring that restrooms meet company standards. Effective communication skills, including proper phone and voicemail etiquette, are essential, as is a comprehensive understanding of the restaurant’s menu and offerings.

Joining Mad Nice Detroit means becoming part of a dynamic team passionate about hospitality and community involvement. With opportunities for professional growth, competitive compensation, and a vibrant work environment, this role offers a rewarding path for individuals looking to advance their careers in the hospitality industry. More information about this exciting concept can be found at madnicedetroit.com, where you can explore the unique blend of culinary excellence and exceptional service that Mad Nice embodies.