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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
Paid Time Off
Professional training
Career development opportunities
Job Description
Cedarhurst Senior Living is a distinguished and compassionate provider of senior living communities dedicated to enhancing the quality of life for older adults. With its unwavering commitment to exceptional care, Cedarhurst creates vibrant and engaging environments where seniors can enjoy a fulfilling and enriching lifestyle. The company prides itself on excellence and innovation, ensuring each community offers personalized services tailored to meet the unique needs of its residents. Cedarhurst fosters a culture centered on values such as passion, trustworthiness, empathy, positivity, respect, and approachability, reflecting its mission to be a true friend to those it serves. This philosophy, referred to... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to stand or walk for extended periods
- Ability to lift up to 50 pounds independently and up to 200 pounds with assistance
- Effective communication skills
- Basic computer proficiency
- Willingness to follow infection prevention and control protocols
- Ability to work collaboratively in a team environment
- Required background check and drug screening
- Compliance with all health and safety guidelines including use of PPE
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in senior living, healthcare, or hospitality
- CPR or BLS certification preferred
- Demonstrated proficiency in Microsoft Office programs including Outlook, Excel, and Word
- Experience with web-based platforms and electronic health record systems preferred
- Strong interpersonal and communication skills
- Ability to manage multiple tasks efficiently
- Customer-focused attitude with empathy and professionalism
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service
- Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage external and internal calls, taking and communicating messages and forwarding to the appropriate department
- Assist the Executive Director and Business Office Manager with clerical and administrative duties
- Assist the Sales & Marketing team with sales inquiries as needed
- Assist residents with scheduling personal transportation and making reservations for community events
- Manage sale of guest meals and initiate credit card transactions when necessary
- Submit all work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication between staff and residents' families concerning residents’ wellbeing
- Engage in conflict intervention and resolution for residents, families, employees, and others
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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