Concierge

Cedarhurst Senior Living is a distinguished and compassionate provider of senior living communities dedicated to enhancing the quality of life for older adults. With its unwavering commitment to exceptional care, Cedarhurst creates vibrant and engaging environments where seniors can enjoy a fulfilling and enriching lifestyle. The company prides itself on excellence and innovation, ensuring each community offers personalized services tailored to meet the unique needs of its residents. Cedarhurst fosters a culture centered on values such as passion, trustworthiness, empathy, positivity, respect, and approachability, reflecting its mission to be a true friend to those it serves. This philosophy, referred to as "The Friend's Work," drives every team member to inspire, reassure, and energize seniors in meaningful ways.

At Cedarhurst, team members are considered the company’s greatest asset. As such, Cedarhurst invests in extensive training programs and offers numerous opportunities for personal and professional development. Employees are encouraged to grow within the company, as Cedarhurst believes in promoting from within. Eligible team members benefit from a comprehensive and competitive benefits package, which includes medical insurance coverage, life insurance, long-term disability insurance, and a 401(k) Plan with company match after one year of service. This supportive environment nurtures a career path where employees find fulfillment in contributing to a community that truly values them.

The Concierge position at Cedarhurst Senior Living represents a vital role within the community, serving as the primary point of contact for residents, their families, visitors, and staff. Reporting directly to the Executive Director, the Concierge ensures a warm welcome and delivers outstanding customer service, creating a positive first impression that reflects the community’s caring atmosphere. This role involves managing front desk responsibilities with efficiency and professionalism while also providing essential clerical support to various departments including the Executive Director’s office, the Business Office, and the Sales & Marketing teams.

The Concierge plays a crucial role in maintaining a safe, organized, and supportive environment through tasks such as monitoring entry and exit points, assisting residents with their needs, managing communications, and supporting daily operational activities. In addition to handling resident and visitor interactions, the Concierge assists with logistical tasks such as scheduling personal transportation, coordinating community event reservations in collaboration with the Life Enrichment Director, and overseeing mail and package distribution. The role also involves monitoring safety systems including emergency response and fire alarm panels, reinforcing Cedarhurst’s commitment to resident safety. Strong interpersonal skills are vital, as the Concierge not only supports residents but also engages effectively with families, staff, and management to address concerns, resolve conflicts, and ensure smooth operations.

This position requires an individual who can balance professionalism with empathy and who thrives in a dynamic, team-oriented environment. The successful Concierge will uphold Cedarhurst’s core values and contribute positively to the community’s mission of enriching senior lives through compassionate service and innovative care. The role also demands flexibility and physical capability to perform a range of duties, sometimes involving extended periods of standing or walking, lifting, and following strict infection prevention protocols to safeguard everyone within the community.

In summary, joining Cedarhurst as a Concierge offers a rewarding opportunity to be part of a leading senior living organization recognized for its devotion to residents’ wellbeing, excellent training opportunities, and a culture that fosters both professional growth and a friendly, supportive atmosphere.