Job Overview
Employment Type
Part-time
Work Schedule
On-call
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
employee discount
Professional development opportunities
flexible scheduling
Job Description
Our client operates a professional residential community management company dedicated to providing top-tier living experiences for residents. This company prides itself on maintaining a safe, welcoming, and well-organized environment within its residential properties, ensuring that all residents receive timely assistance with their needs through dedicated on-site personnel. Their approach is rooted in exemplary customer service, effective communication, and diligent management of community resources. The company fosters a culture of respect, professionalism, and proactive problem-solving to uphold the highest standards of residential living.
We are currently seeking a reliable and personable Front Desk Attendant to join our client’s team on a part-time basis. This role specifically covers shifts on Thursday and Friday from 3pm to 11pm, with an expectation of being available for on-call duties as needed. The Front Desk Attendant serves as the initial point of contact for all residents and guests entering the community or building, ensuring friendly greetings, efficient processing of requests, and prompt communication of any concerns or issues.
The ideal candidate will embody the company’s values of integrity, professionalism, and exemplary customer service. This role requires a proactive individual who can handle multiple responsibilities such as managing the front desk, logging packages, monitoring security systems, tracking incident reports, and assisting residents with questions or special requests. The Front Desk Attendant is critical in facilitating smooth daily operations by maintaining an organized log of activities and collaborating closely with the Property Manager and other staff to quickly escalate and resolve issues.
This position demands excellent communication skills, a strong customer service orientation, and the ability to act calmly and effectively under pressure. Candidates must possess an intermediate level of computer proficiency to accurately document records and utilize security control systems. Physical stamina is also essential, as the job requires standing for long periods, navigating various parts of the building, handling packages, and occasional lifting up to 30 pounds.
In this part-time Front Desk Attendant role, you will become a vital member of our client’s property management team, directly contributing to the security, efficiency, and satisfaction of the residential community. By ensuring all residents and guests feel welcomed and supported, you help uphold the company’s commitment to excellence and foster a pleasant living environment. This position offers an excellent opportunity to grow within the property management field while working in a dynamic, fast-paced, and people-focused setting.
We are currently seeking a reliable and personable Front Desk Attendant to join our client’s team on a part-time basis. This role specifically covers shifts on Thursday and Friday from 3pm to 11pm, with an expectation of being available for on-call duties as needed. The Front Desk Attendant serves as the initial point of contact for all residents and guests entering the community or building, ensuring friendly greetings, efficient processing of requests, and prompt communication of any concerns or issues.
The ideal candidate will embody the company’s values of integrity, professionalism, and exemplary customer service. This role requires a proactive individual who can handle multiple responsibilities such as managing the front desk, logging packages, monitoring security systems, tracking incident reports, and assisting residents with questions or special requests. The Front Desk Attendant is critical in facilitating smooth daily operations by maintaining an organized log of activities and collaborating closely with the Property Manager and other staff to quickly escalate and resolve issues.
This position demands excellent communication skills, a strong customer service orientation, and the ability to act calmly and effectively under pressure. Candidates must possess an intermediate level of computer proficiency to accurately document records and utilize security control systems. Physical stamina is also essential, as the job requires standing for long periods, navigating various parts of the building, handling packages, and occasional lifting up to 30 pounds.
In this part-time Front Desk Attendant role, you will become a vital member of our client’s property management team, directly contributing to the security, efficiency, and satisfaction of the residential community. By ensuring all residents and guests feel welcomed and supported, you help uphold the company’s commitment to excellence and foster a pleasant living environment. This position offers an excellent opportunity to grow within the property management field while working in a dynamic, fast-paced, and people-focused setting.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or front desk role preferred
- ability to work Thursday and Friday 3pm-11pm shifts
- availability for on-call duties
- ability to lift 30lbs following safety procedures
- ability to stand for long periods
- good physical stamina and ability to walk and climb stairs
- ability to handle stressful situations calmly and professionally
- proficiency in typing and computer use
- effective verbal communication skills
- ability to maintain confidentiality and professionalism
Job Qualifications
- Effective written and verbal communication skills
- excellent customer service skills including strong conflict resolution and de-escalation techniques
- intermediate command of computer hardware and software
- excellent organizational skills and attention to detail
- ability to prioritize tasks
- ability to act with integrity, professionalism, and confidentiality
Job Duties
- Greet residents and guests upon entry
- respond to requests, questions, and other needs
- document issues or events as needed
- develop an understanding of Association policies and requirements
- escalate concerns to the Property Manager for immediate resolution when necessary
- monitor Emergency Response System and respond efficiently
- monitor and control Electronic Security Control Systems
- ensure all safety precautions and procedures are followed
- log all packages and track them until pick-up or delivery to the resident
- handle overnight activities as required
- answer phones promptly with accurate information
- track activity logs and incident reports for management review
- perform other duties as assigned
Job Location
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