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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
Training and development opportunities
Job Description
Pyramid Global Hospitality is a renowned hospitality management company dedicated to fostering a People First culture that prioritizes employee wellbeing, diversity, growth, and development. With a portfolio spanning over 230 properties worldwide, Pyramid Global Hospitality has established itself as an industry leader committed to creating supportive, inclusive, and engaging work environments. The company’s philosophy emphasizes employee success as a cornerstone of exceptional guest experiences, offering comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. By investing in ongoing training and development opportunities, Pyramid ensures... Show More
Job Requirements
- High school diploma or equivalent
- Knowledge of local area
- Strong communication skills
- Ability to work weekends and holidays
- Physical ability to stand for entire shifts
- Customer service experience preferred
- Reliable and punctual
- Ability to handle stressful situations calmly
Job Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Advanced knowledge of the local area
- Computer skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Outgoing and engaging personality
- Strong desire to make an impact on other people
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a clear and understandable speaking voice to respond to inquiries about outlet operation hours and local attractions
- Promptly answer telephone calls and record messages
- Retrieve and communicate messages to guests
- Arrange and confirm recreation, business, and dining activities both inside and outside the hotel
- Distribute printed materials such as brochures and hotel information
- Organize, set up, and monitor food and beverage programs in the Concierge Lounge
- Assist guests with food and beverage service and cleanup
- Field guest complaints, research effective solutions, and negotiate results
- Listen and extend assistance to resolve problems such as price conflicts or insufficient heating or air conditioning
- Remain calm and alert during emergency situations and heavy hotel activity
- Plan and implement detailed steps using experienced judgment and discretion
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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