Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.81 - $17.13
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a renowned provider of senior care and assisted living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a commitment to compassionate care, the company fosters meaningful relationships among residents, their families, and team members. Recognized repeatedly as a Great Place to Work, Sunrise offers a supportive and positive environment where employees find deep fulfillment in their work and joy in serving others. This culture of kindness and professionalism highlights Sunrise as a special place to build a meaningful career in senior care. As a seasoned leader in the senior living industry, Sunrise emphasizes a mission grounded in the sacred value of human life, ensuring every resident is treated with dignity and respect.
The Concierge role at Sunrise Senior Living serves as the welcoming face and the initial contact for all residents, families, potential candidates, and visitors. This essential position acts as a hub for communication and hospitality, providing a warm greeting, managing telephone calls, facilitating community inquiries, and supporting the wider sales and marketing efforts of the community. The Concierge plays a key role in creating a positive first impression by maintaining a pleasant and safe environment at the community entrance and Bistro area. Responsibilities include greeting and assisting potential residents and their families, overseeing safety and security protocols, arranging appointments, coordinating resident move-in processes, and helping with recruitment efforts. Additionally, the Concierge is instrumental in administrative tasks such as managing communications, updating resident and team member records, ordering supplies, and handling guest services.
Working as part of the Sunrise team means embracing the company’s mission, principles of service, and core values every day. The Concierge helps to promote a culture of safety by adhering to national and provincial occupational health standards, emergency procedures, and risk management programs. The role demands excellent organizational and communication skills, the ability to multitask efficiently, and a strong customer service focus. Teamwork and engagement are also vital, as the Concierge contributes to team success through active participation in meetings, training, and company events.
Sunrise offers its employees competitive compensation aligned with location, skills, and experience, along with a comprehensive benefits package. Benefits include medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, wellness programs, and more. The company prioritizes the health and safety of its residents and employees by requiring drug testing (excluding marijuana) and compliance with applicable vaccination mandates. Joining Sunrise Senior Living means becoming part of a caring community where your unique talents help brighten the lives of seniors every day, making it a rewarding and enriching career opportunity.
The Concierge role at Sunrise Senior Living serves as the welcoming face and the initial contact for all residents, families, potential candidates, and visitors. This essential position acts as a hub for communication and hospitality, providing a warm greeting, managing telephone calls, facilitating community inquiries, and supporting the wider sales and marketing efforts of the community. The Concierge plays a key role in creating a positive first impression by maintaining a pleasant and safe environment at the community entrance and Bistro area. Responsibilities include greeting and assisting potential residents and their families, overseeing safety and security protocols, arranging appointments, coordinating resident move-in processes, and helping with recruitment efforts. Additionally, the Concierge is instrumental in administrative tasks such as managing communications, updating resident and team member records, ordering supplies, and handling guest services.
Working as part of the Sunrise team means embracing the company’s mission, principles of service, and core values every day. The Concierge helps to promote a culture of safety by adhering to national and provincial occupational health standards, emergency procedures, and risk management programs. The role demands excellent organizational and communication skills, the ability to multitask efficiently, and a strong customer service focus. Teamwork and engagement are also vital, as the Concierge contributes to team success through active participation in meetings, training, and company events.
Sunrise offers its employees competitive compensation aligned with location, skills, and experience, along with a comprehensive benefits package. Benefits include medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, wellness programs, and more. The company prioritizes the health and safety of its residents and employees by requiring drug testing (excluding marijuana) and compliance with applicable vaccination mandates. Joining Sunrise Senior Living means becoming part of a caring community where your unique talents help brighten the lives of seniors every day, making it a rewarding and enriching career opportunity.
Job Requirements
- High school degree or GED
- Proven experience in customer service
- Proficiency in Microsoft Office and computer applications
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills
- Ability to maintain accurate records
- Willingness to adhere to Sunrise's safety and compliance protocols including drug testing
- Availability for training and team meetings as required
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer use including Microsoft Office and Sunrise-specific applications
- Ability to learn new software applications
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Good judgment, problem solving, and decision-making skills
- Ability to handle multiple priorities efficiently
Job Duties
- Oversee the community entry area for visitors, guests, and residents with a warm welcome
- Manage incoming telephone calls and take messages accurately
- Assist the Director of Sales with inquiry calls and support the recruitment process
- Maintain cleanliness and pleasant atmosphere in the Bistro area, including refreshments and music
- Monitor safety procedures and maintain resident and team member rosters for emergency preparedness
- Update resident and team member records, handle administrative tasks including mail distribution and meal ticket preparation
- Participate actively in team meetings, training, and engagement programs to support Sunrise's mission and standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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