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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Bonus programs
Job Description
Sunrise Senior Living is a renowned provider in the senior living industry, dedicated to empowering seniors to live longer, healthier, and happier lives through compassionate care and community engagement. As a certified Great Place to Work for multiple years, Sunrise nurtures a culture that values its employees and fosters an environment of teamwork, respect, and personal growth. The company prioritizes a holistic approach to senior care, blending professional excellence with heartfelt service to ensure residents experience the highest quality of life. Sunrise Senior Living stands out as a leader in the sector by embracing innovation, continuous improvement, and by creating... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office and Sunrise applications
- Ability to handle multiple priorities
- Good organizational and communication skills
- Must pass a drug test, tuberculosis test, and background check
- May require COVID-19 and influenza vaccination as mandated
- Ability to work full-time hours
- Ability to participate in training and team meetings
- Driver job description signed if operating Sunrise vehicles.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel)
- Ability to learn new applications including Sunrise software
- Effective written and verbal communication skills
- Good organizational and time management skills
- Accurate record keeping
- Good judgment, problem solving, and decision-making skills
- Experience in a customer-facing role preferred
- Ability to handle multiple priorities simultaneously
- Commitment to team collaboration and service principles.
Job Duties
- Oversee the community entry area for visitors, guests, and residents and extend a warm welcome
- Contact the Director of Sales, Executive Director, or Department Coordinator to assist prospective residents and families
- Greet potential career candidates and assist with online applications or data entry
- Answer incoming telephone calls promptly with appropriate greeting and identification
- Take and relay messages accurately to intended recipients
- Provide community information to callers and direct calls accordingly
- Manage appointments for residents and families such as hairdresser and transportation
- Send get well and sympathy cards and order Memory Flowers for residents as needed
- Order flowers and guest meals for new residents on move-in day
- Maintain marketing and move-in packet inventory
- Assist with Customer Relationship Management database entries
- Maintain cleanliness and organization of front desk and Bistro areas
- Monitor and restock refreshments and maintain a pleasant atmosphere with music
- Ensure compliance with safety regulations and participate in risk management programs
- Maintain resident and team member rosters and emergency schedules
- Respond to emergencies following policies and ensure guest sign-in procedures
- Update daily resident phone lists, move-in/out registers, and guest logs
- Prepare and process meal tickets and money
- Organize mail and distribute newspapers
- Assist with recruitment data entry and administrative tasks
- Track and distribute team member paychecks
- Participate actively in team meetings and training
- Commit to service principles and engagement programs
- Perform other duties as assigned.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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