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Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Paid Time Off
Employee assistance program
Employee Discounts
Professional development opportunities
Community atmosphere
Job Description
The Lafayette is a reputable senior living community dedicated to providing a warm, welcoming, and supportive environment for its residents. Known for its comprehensive care services and vibrant community life, The Lafayette emphasizes making every resident and visitor feel comfortable and valued. The organization prides itself on creating a high-quality living experience through attentive customer service, professional staff, and a range of amenities that promote well-being and community engagement. As a part of the broader Phoenix Senior Living family, The Lafayette is committed to excellence in senior care and hospitality, aiming to enrich the lives of older adults by fostering... Show More
Job Requirements
- High school diploma or GED
- proven customer service experience
- ability to communicate effectively
- ability to multitask and manage various duties
- availability for 2nd and 3rd shifts including evenings and weekends
- knowledge of senior living community operations preferred
Job Qualifications
- High school diploma or GED
- proven customer service experience and skills
- knowledge and experience in the senior living industry preferred
Job Duties
- Oversees the community entry area for visitors, guests, and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guests
- contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
- greets potential candidates interested in learning more about Phoenix careers and job openings at the community, directs candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
- answers incoming calls and resident calls within two to three rings with the appropriate community greeting message and identification
- takes complete messages with pertinent information and communicates messages to the intended recipient
- offers and provides a community overview to callers, determines who to forward the caller to, notifies caller who they are being transferred to and announces the caller to the community associate
- manages appointments for residents and family members such as hairdresser, transportation, other
- sends get well cards to residents in the community obtaining community leaders’ signatures before delivering cards
- sends sympathy cards to families and/or responsible parties when needed with community leaders’ signatures before delivering cards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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