Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee assistance program
Retirement Plan
Life insurance
flexible scheduling
Job Description
Clarendale Ann Arbor is a distinguished senior living community dedicated to providing exceptional housing and care services for seniors. Situated in Ann Arbor, this community is renowned for its commitment to creating a warm, welcoming environment where residents feel valued and engaged. Clarendale Ann Arbor places a strong emphasis on hospitality, respect, and personalized service, making it a preferred choice for senior living in the region. The organization believes in investing in its employees to foster a future where both residents and staff thrive together. With a culture that celebrates the wisdom and life stories of its residents, Clarendale Ann Arbor offers a unique opportunity for those who are passionate about senior care and hospitality to be part of something truly meaningful and impactful.
The role of a Concierge at Clarendale Ann Arbor is crucial to maintaining the community’s standard of excellence. This hospitality-focused position involves being the friendly and professional face that residents, guests, and visitors see when they enter the community. The Concierge is responsible for greeting and assisting a diverse range of people including residents, prospective employees, vendors, and service providers. Excellent communication skills and a warm demeanor are essential, as the Concierge helps to manage everyday interactions and solve issues while ensuring organizational goals are met. This role also involves ongoing telephone coverage, managing the receipt and documentation of packages, coordinating maintenance requests, and supporting the Business Office Manager with various projects and assignments.
Working as a Concierge at Clarendale Ann Arbor is not just about performing routine duties; it is about embodying the community’s core hospitality promises. These promises include greeting everyone warmly by name, treating all individuals with respect, anticipating needs, listening and responding enthusiastically, maintaining professionalism and attention to detail, and embracing diversity. The community values employees who are compassionate, enthusiastic, and committed to enhancing the lives of seniors through exceptional service and engagement. If you are someone who is passionate about hospitality and senior care and wants to contribute to a supportive and inspiring environment, Clarendale Ann Arbor offers a fulfilling career path with a focus on growth and development within the senior living industry.
The role of a Concierge at Clarendale Ann Arbor is crucial to maintaining the community’s standard of excellence. This hospitality-focused position involves being the friendly and professional face that residents, guests, and visitors see when they enter the community. The Concierge is responsible for greeting and assisting a diverse range of people including residents, prospective employees, vendors, and service providers. Excellent communication skills and a warm demeanor are essential, as the Concierge helps to manage everyday interactions and solve issues while ensuring organizational goals are met. This role also involves ongoing telephone coverage, managing the receipt and documentation of packages, coordinating maintenance requests, and supporting the Business Office Manager with various projects and assignments.
Working as a Concierge at Clarendale Ann Arbor is not just about performing routine duties; it is about embodying the community’s core hospitality promises. These promises include greeting everyone warmly by name, treating all individuals with respect, anticipating needs, listening and responding enthusiastically, maintaining professionalism and attention to detail, and embracing diversity. The community values employees who are compassionate, enthusiastic, and committed to enhancing the lives of seniors through exceptional service and engagement. If you are someone who is passionate about hospitality and senior care and wants to contribute to a supportive and inspiring environment, Clarendale Ann Arbor offers a fulfilling career path with a focus on growth and development within the senior living industry.
Job Requirements
- High school diploma or general education degree (GED) required
- Experience in customer service or hospitality preferred
- Proficiency with Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and problem-solve effectively
- Maintain professionalism and attention to detail
- Commitment to uphold the company's hospitality promises
Job Qualifications
- High school diploma or general education degree (GED) required
- Familiarity with Microsoft Office Suite products
- Excellent telephone communication skills
- Ability to handle difficult situations with professionalism and tact
- Strong interpersonal and customer service skills
- Commitment to workplace hospitality and professionalism
Job Duties
- Meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner
- Provide ongoing telephone coverage
- Solve issues presented by residents, guests, vendors, and suppliers while meeting organizational objectives and ensuring individuals feel appropriately served
- Keep difficult situations from escalating
- Accept delivery packages, document receipt in log book, and notify recipients
- Prepare maintenance work orders as requested by residents and staff
- Assist the Business Office Manager with projects and assignments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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