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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Access to our beautiful coworking space
Free coffee
snacks
Occasional lunches
Opportunities to connect with a diverse, vibrant community
team events
growth opportunities
Job Description
BrightWorks is a dynamic coworking space provider dedicated to fostering creativity, collaboration, and productivity for professionals, entrepreneurs, and businesses of all sizes. Our mission is to create vibrant communities where members feel welcomed, supported, and empowered to achieve their goals. Offering state-of-the-art office facilities, flexible membership plans, and a rich calendar of events, BrightWorks caters to the evolving needs of modern professionals seeking an inspiring workspace beyond the traditional office environment. We pride ourselves on delivering exceptional member experiences through attentive service, innovative solutions, and an inclusive atmosphere that values kindness and mutual respect.
The Concierge Coworking Community Manage... Show More
The Concierge Coworking Community Manage... Show More
Job Requirements
- 1-3 years of experience working in a hospitality setting
- previous experience in a customer-facing or admin role
- excellent communication and organizational skills
- ability to multitask and handle last-minute changes with grace
- reliable and dependable
- comfortable lifting and moving items for event setups within reasonable limits
- Microsoft Office proficiency
- ability to work nights and weekends as needed
Job Qualifications
- 1-3 years of experience working in a hospitality setting
- previous experience in a customer-facing or admin role
- excellent communication and organizational skills
- ability to multitask and handle last-minute changes with grace
- reliable and dependable
- Microsoft Office proficiency
- ability to work nights and weekends as needed
Job Duties
- serve as the primary point of contact for members, guests, and visitors greeting, assisting, and ensuring compliance with guest policies
- deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service
- oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational
- manage communication with members, including drafting and distributing updates on policies, procedures, and building matters
- handle access and security processes, including key distribution audits, emergency preparedness, incident reporting, and acting as a safety contact for the site
- oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization
- support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience
- plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement
- promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades
- collaborate with the marketing team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels
- gather and interpret member feedback to continuously improve services, programming, and overall community experience
- provide administrative and cross-site support e.g., scanning, filing, data entry, or coverage at other locations to ensure smooth operations across BrightWorks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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