Concierge

BrightWorks is a dynamic coworking space provider dedicated to fostering creativity, collaboration, and productivity for professionals, entrepreneurs, and businesses of all sizes. Our mission is to create vibrant communities where members feel welcomed, supported, and empowered to achieve their goals. Offering state-of-the-art office facilities, flexible membership plans, and a rich calendar of events, BrightWorks caters to the evolving needs of modern professionals seeking an inspiring workspace beyond the traditional office environment. We pride ourselves on delivering exceptional member experiences through attentive service, innovative solutions, and an inclusive atmosphere that values kindness and mutual respect.

The Concierge Coworking Community Manager position at BrightWorks plays a pivotal role in maintaining this welcoming and efficient environment. As the face of our coworking sites, the Concierge is responsible for ensuring every member, guest, and visitor receives a high level of service that reinforces their positive impression of BrightWorks. This full-time, non-exempt role involves managing the day-to-day operations of our coworking and executive office spaces, supporting administrative functions, coordinating with internal teams, and assisting with community events. The Concierge will operate under the direction of the Coworking Community Manager, embodying a hospitality-driven mindset that prioritizes member satisfaction and retention.

The ideal candidate will demonstrate excellent communication skills, adaptability, and a strong customer service orientation. They will thrive in a dynamic environment where multitasking and problem-solving are essential. Critical responsibilities include facilitating member onboarding, managing access and security procedures, overseeing facility maintenance coordination, and supporting leasing efforts by conducting tours and assisting with paperwork. Additionally, the Concierge collaborates with the marketing team to promote coworking spaces and events, leveraging newsletters and social media to enhance community engagement.

This role requires a proactive, service-focused individual who enjoys building relationships and creating an inclusive, vibrant community atmosphere. The position offers an opportunity to immerse oneself in a fast-paced coworking environment, contributing meaningfully to the member experience while gaining valuable skills in hospitality management, event coordination, and community development. Working at BrightWorks means joining a company that champions collaboration, creativity, and a supportive workplace culture. Perks include access to beautiful coworking facilities, free coffee and snacks, team events, and growth opportunities within a company that truly values its people.