Concierge

Sunrise Senior Living is a prominent provider of senior living services dedicated to enhancing the quality of life for older adults. As a reputable company in the senior care industry, Sunrise Senior Living creates a supportive and compassionate environment where residents can live longer, healthier, and happier lives. The organization emphasizes building meaningful relationships not only with residents but also with their families and team members. This approach reflects Sunrise's commitment to serving others with deep fulfillment and joy. Certified repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living has proven to be an exceptional workplace that values strong company culture and employee satisfaction.

The Concierge role at Sunrise Senior Living serves as a pivotal point of contact and the welcoming face for potential residents, families, and visitors. The Concierge greets guests warmly, manages incoming and outgoing communications, and supports community operations through various administrative and customer service duties. This role acts as a vital link between prospective residents and the community's leadership, assisting with recruitment efforts and ensuring visitors receive precise community information. Furthermore, the Concierge contributes to maintaining a pleasant environment by overseeing the Bistro area, which includes refreshments and ambiance, enhancing the overall welcoming atmosphere.

This position requires dynamic interpersonal skills and the ability to multitask effectively. Responsibilities range from greeting visitors and managing calls to maintaining safety protocols and assisting with resident services such as appointment scheduling and sympathy card distribution. The Concierge also supports sales and marketing efforts by handling inquiries, managing inventory related to move-ins, and assisting the Director of Sales with customer relationship management. Additionally, the role involves administrative duties including managing mail distribution, processing meal tickets, monitoring supplies, and contributing to team engagement and training initiatives.

Safety and risk management are integral components of the Concierge’s duties. The individual collaborates with community teams to maintain compliance with national and provincial health and safety regulations, implements risk management programs, and actively participates in emergency response procedures. By practicing safety protocols and maintaining accurate records, the Concierge helps ensure the well-being of residents and staff alike.

Ideal candidates for this role are detail-oriented, organized, and capable of employing sound judgment in a busy community setting. Proven customer service experience and proficiency in computer applications such as Microsoft Office and Sunrise software are essential. The company values team members who demonstrate a strong commitment to the mission and core values of Sunrise Senior Living and who contribute positively to the overall culture. As part of the Sunrise family, employees enjoy competitive compensation and comprehensive benefits including medical, dental, vision, life, and disability plans; retirement savings options; tuition reimbursement; paid time off; and more.

Joining Sunrise Senior Living offers opportunities for meaningful career growth while making a tangible difference in the lives of seniors. The company fosters an inclusive and engaging workplace that supports team member development and well-being, making it a rewarding place to work and grow.