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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Competitive pay rates
Comprehensive health insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
ongoing professional development opportunities
Company-paid Life Insurance
Employee assistance program

Job Description

The Southwood is a distinguished senior living community dedicated to providing a compassionate, supportive, and welcoming environment for its residents. Known for its commitment to enhancing the quality of life for seniors, The Southwood offers a blend of comfort, security, and vibrant community life. Located in a serene setting, this establishment fosters a culture where residents can enjoy their independence while having access to a wide range of amenities and services designed specifically to meet their needs. The team at The Southwood takes pride in delivering exceptional service, creating a home-like atmosphere where every individual feels valued and respected.

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Job Requirements

  • High school diploma or equivalent
  • Previous customer service or concierge experience preferred
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Proficiency with office equipment and software including Microsoft Office Suite
  • Compassion for and a desire to work with the elderly
  • Strong communication interpersonal and organizational skills
  • Professional appearance and demeanor

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service or concierge experience preferred
  • Strong communication interpersonal and organizational skills
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Compassion for and a desire to work with the elderly
  • Professional appearance and demeanor
  • Proficiency with office equipment and software including Microsoft Office Suite
  • Strong problem-solving and conflict resolution skills

Job Duties

  • Greet residents families and visitors warmly providing assistance with inquiries directions and requests
  • Offer a variety of concierge services including arranging transportation coordinating reservations and helping residents with special requests or errands
  • Serve as a central point of contact for residents and staff communicating important information about community events activities and announcements
  • Maintain a high level of customer service ensuring that all residents feel valued heard and well-supported in their needs and requests
  • Perform light administrative duties such as maintaining logs scheduling appointments and assisting with resident or visitor check-in check-out procedures
  • Assist in the coordination of community events and activities ensuring residents are informed and engaged
  • Address any concerns or issues promptly and professionally ensuring that problems are resolved quickly and to the satisfaction of residents and their families
  • Assist with security procedures including monitoring guest and visitor access maintaining a safe environment and reporting any concerns to management

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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