Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $16.00
Work Schedule
Standard Hours
Benefits
Competitive pay rates
Comprehensive health insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
ongoing professional development opportunities
Company-paid Life Insurance
Employee assistance program
Job Description
The Southwood is a distinguished senior living community dedicated to providing a compassionate, supportive, and welcoming environment for its residents. Known for its commitment to enhancing the quality of life for seniors, The Southwood offers a blend of comfort, security, and vibrant community life. Located in a serene setting, this establishment fosters a culture where residents can enjoy their independence while having access to a wide range of amenities and services designed specifically to meet their needs. The team at The Southwood takes pride in delivering exceptional service, creating a home-like atmosphere where every individual feels valued and respected.
The Southwood is currently seeking a dedicated Concierge to join their professional team. This role is essential in ensuring a high level of service for residents, their families, and visitors, contributing to the overall positive experience within the community. The Concierge will be the friendly face and first point of contact, providing assistance with inquiries, directions, transportation arrangements, and more. In addition to delivering excellent customer service, the Concierge will play a crucial role in supporting various community functions, coordinating events, and maintaining smooth communication between residents and staff. Employment at The Southwood comes with competitive pay rates and a comprehensive benefits package, including health, dental, and vision insurance, paid time off and holidays, ongoing professional development opportunities, company-paid life insurance, and an Employee Assistance Program. This position offers an opportunity for individuals passionate about making a difference in the lives of seniors while developing their skills in a rewarding environment.
The Southwood is currently seeking a dedicated Concierge to join their professional team. This role is essential in ensuring a high level of service for residents, their families, and visitors, contributing to the overall positive experience within the community. The Concierge will be the friendly face and first point of contact, providing assistance with inquiries, directions, transportation arrangements, and more. In addition to delivering excellent customer service, the Concierge will play a crucial role in supporting various community functions, coordinating events, and maintaining smooth communication between residents and staff. Employment at The Southwood comes with competitive pay rates and a comprehensive benefits package, including health, dental, and vision insurance, paid time off and holidays, ongoing professional development opportunities, company-paid life insurance, and an Employee Assistance Program. This position offers an opportunity for individuals passionate about making a difference in the lives of seniors while developing their skills in a rewarding environment.
Job Requirements
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Proficiency with office equipment and software including Microsoft Office Suite
- Compassion for and a desire to work with the elderly
- Strong communication interpersonal and organizational skills
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Previous customer service or concierge experience preferred
- Strong communication interpersonal and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software including Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
Job Duties
- Greet residents families and visitors warmly providing assistance with inquiries directions and requests
- Offer a variety of concierge services including arranging transportation coordinating reservations and helping residents with special requests or errands
- Serve as a central point of contact for residents and staff communicating important information about community events activities and announcements
- Maintain a high level of customer service ensuring that all residents feel valued heard and well-supported in their needs and requests
- Perform light administrative duties such as maintaining logs scheduling appointments and assisting with resident or visitor check-in check-out procedures
- Assist in the coordination of community events and activities ensuring residents are informed and engaged
- Address any concerns or issues promptly and professionally ensuring that problems are resolved quickly and to the satisfaction of residents and their families
- Assist with security procedures including monitoring guest and visitor access maintaining a safe environment and reporting any concerns to management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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