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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Paid Time Off
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to creating a supportive, engaging, and compassionate community for older adults. Known for its commitment to quality care and exceptional resident experiences, Sunrise has been certified multiple times as a Great Place to Work by Activated Insights, emphasizing its positive workplace culture and commitment to employee satisfaction. With a focus on enriching the lives of seniors, Sunrise Senior Living combines professional care with personalized attention to help residents live longer, healthier, and happier lives. The organization values meaningful relationships, not only among residents and families but also within... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or front desk roles
- proficiency with computers and Microsoft Office
- ability to communicate effectively both verbally and in writing
- strong organizational skills and attention to detail
- ability to multitask and prioritize work
- willingness to assist in recruitment and administrative tasks
- availability to work approximately 10 hours per week
- compliance with safety protocols and risk management practices
- authorization to pass pre-employment screenings including drug test, tuberculosis test, background check
- COVID-19 and influenza vaccination as required by law
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- strong written and verbal communication skills
- good organizational and time management abilities
- ability to handle multiple priorities
- accurate record-keeping skills
- good judgment and problem-solving skills
- ability to learn new software applications
- commitment to teamwork and service principles
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales or Executive Director to meet with prospective residents and families
- greet potential candidates and direct them to apply online or capture candidate information into the Applicant Tracking System
- answer incoming telephone calls within two to three rings
- take complete messages and communicate them to intended recipients
- provide community overview to callers and forward calls appropriately
- manage appointments for residents and family members
- send get well and sympathy cards
- order flowers and meals for residents and families
- maintain marketing and move-in packet inventory
- assist with lead tracking database entry
- perform administrative duties related to resident move-in
- keep front desk and Bistro area neat
- check Bistro cleanliness and replenish snacks and refreshments
- maintain music and pleasant atmosphere
- ensure front desk coverage when away
- partner with team to ensure compliance with health and safety regulations
- practice safety procedures including use of PPE and emergency protocols
- maintain resident and team member rosters
- respond to emergencies and maintain sign-in/out logs
- update phone lists, move-in/out registers, and guest logs
- prepare meal tickets and tally counts
- collect and process meal money
- organize and distribute mail and newspapers
- post and display daily menu
- assist in recruitment data entry and administrative tasks
- monitor and order office supplies
- track and disperse paychecks
- participate actively in team meetings and training
- uphold service principles and contribute to team engagement
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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