Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
401(k) Plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
Paid jury duty
Complimentary Meals
Career advancement opportunities
Employer provided training
Job Description
Gallaher Signature Living is a distinguished senior living company dedicated to redefining the experience of aging with compassion, elegance, and excellence. With a focus on creating personalized, enriching environments, Gallaher Signature Living offers a boutique living experience designed to foster meaningful connections and improve quality of life. The company operates multiple residential communities across California, including locations in Santa Rosa, Alameda, Moorpark, and Covina. Their communities provide a range of living options such as Independent Living, Assisted Living, and Memory Care, aiming to support active adults in thoughtfully designed settings that prioritize dignity, independence, and personalized care. The company’s mission is deeply rooted in exceptional hospitality, focusing on creating welcoming environments where residents, families, and guests feel valued and supported.
The role of Concierge at Gallaher Signature Living is pivotal as the community's front-of-house ambassador. This position is non-clinical and central to delivering a smooth, personalized, and welcoming atmosphere that aligns with the company’s commitment to exceptional hospitality and resident satisfaction. The Concierge sets the tone for residents and visitors by greeting them with warmth, professionalism, and respect. Operating under California Title 22 regulations applicable to Residential Care Facilities for the Elderly (RCFE) and Continuing Care Retirement Communities (CCRC) policies, the Concierge upholds resident safety, privacy, and communication standards without providing personal care services.
Scheduled for Thursdays and Fridays from 8:00 am to 12:00 pm, this part-time position offers a competitive salary range of $19.00 to $22.00 per hour. Key responsibilities include managing front desk operations, responding to resident inquiries, maintaining visitor logs, monitoring building access, and supporting emergency preparedness initiatives. The role requires a professional demeanor combined with the ability to remain calm under pressure, ensuring a secure and supportive environment for all residents. The Concierge also acts as a mandated reporter, diligently observing and reporting any signs of abuse, neglect, or exploitation following legal and community protocols.
This position requires basic computer and documentation skills, the ability to communicate effectively with older adults and their families, and a compassionate, patient approach to handling sensitive situations. Preferred candidates will have experience in senior living or regulated environments, bilingual skills, and a commitment to upholding the community’s mission and values. Gallaher Signature Living values employees who are organized, reliable, and detail-oriented with a strong service orientation.
In addition to a supportive work environment, employees at Gallaher Signature Living enjoy extensive training, opportunities for career advancement, and comprehensive benefits for full-time team members. These benefits include medical, dental, and vision insurance, paid time off, retirement plans, and complimentary meals. Gallaher Signature Living prides itself on its inclusive and equitable workplace culture, ensuring that hiring practices are merit-based and free from unlawful discrimination. By joining this team, employees become part of a forward-thinking organization dedicated to enhancing the lives of seniors while fostering professional growth and community impact.
The role of Concierge at Gallaher Signature Living is pivotal as the community's front-of-house ambassador. This position is non-clinical and central to delivering a smooth, personalized, and welcoming atmosphere that aligns with the company’s commitment to exceptional hospitality and resident satisfaction. The Concierge sets the tone for residents and visitors by greeting them with warmth, professionalism, and respect. Operating under California Title 22 regulations applicable to Residential Care Facilities for the Elderly (RCFE) and Continuing Care Retirement Communities (CCRC) policies, the Concierge upholds resident safety, privacy, and communication standards without providing personal care services.
Scheduled for Thursdays and Fridays from 8:00 am to 12:00 pm, this part-time position offers a competitive salary range of $19.00 to $22.00 per hour. Key responsibilities include managing front desk operations, responding to resident inquiries, maintaining visitor logs, monitoring building access, and supporting emergency preparedness initiatives. The role requires a professional demeanor combined with the ability to remain calm under pressure, ensuring a secure and supportive environment for all residents. The Concierge also acts as a mandated reporter, diligently observing and reporting any signs of abuse, neglect, or exploitation following legal and community protocols.
This position requires basic computer and documentation skills, the ability to communicate effectively with older adults and their families, and a compassionate, patient approach to handling sensitive situations. Preferred candidates will have experience in senior living or regulated environments, bilingual skills, and a commitment to upholding the community’s mission and values. Gallaher Signature Living values employees who are organized, reliable, and detail-oriented with a strong service orientation.
In addition to a supportive work environment, employees at Gallaher Signature Living enjoy extensive training, opportunities for career advancement, and comprehensive benefits for full-time team members. These benefits include medical, dental, and vision insurance, paid time off, retirement plans, and complimentary meals. Gallaher Signature Living prides itself on its inclusive and equitable workplace culture, ensuring that hiring practices are merit-based and free from unlawful discrimination. By joining this team, employees become part of a forward-thinking organization dedicated to enhancing the lives of seniors while fostering professional growth and community impact.
Job Requirements
- Previous experience in customer service, reception, hospitality, or senior living
- ability to communicate effectively and respectfully with older adults, families, and staff
- ability to follow written policies, procedures, and regulatory requirements
- basic computer, phone, and documentation skills
- experience working in an RCFE, CCRC, or regulated senior living environment preferred
- familiarity with resident rights and mandated reporting requirements
- bilingual abilities preferred
- professional, courteous, and service-oriented demeanor
- compassionate, patient, and observant
- organized, reliable, and detail-oriented
- able to remain calm and follow procedures in emergency situations
- ability to sit or stand for extended periods
- ability to lift up to 20 pounds occasionally
- flexible availability, including evenings, weekends, and holidays
- must successfully pass all required background checks, health screenings, and immunization requirements in accordance with Company policy and applicable law and mandated by California Title 22
Job Qualifications
- Previous experience in customer service, reception, hospitality, or senior living
- ability to communicate effectively and respectfully with older adults, families, and staff
- ability to follow written policies, procedures, and regulatory requirements
- basic computer, phone, and documentation skills
- experience working in an RCFE, CCRC, or regulated senior living environment preferred
- familiarity with resident rights and mandated reporting requirements
- bilingual abilities preferred
- professional, courteous, and service-oriented demeanor
- compassionate, patient, and observant
- organized, reliable, and detail-oriented
- able to remain calm and follow procedures in emergency situations
- ability to sit or stand for extended periods
- ability to lift up to 20 pounds occasionally
- flexible availability, including evenings, weekends, and holidays
Job Duties
- Greet residents, families, visitors, and vendors in a respectful, professional, and welcoming manner
- serve as a point of contact for general inquiries, directions, and assistance
- foster positive relationships with residents while maintaining appropriate professional boundaries
- support resident independence, dignity, and rights at all times
- answer and route telephone calls
- take and deliver accurate messages
- monitor building access and follow visitor management and security procedures
- maintain required sign-in logs, package logs, keys, and front desk documentation
- communicate resident needs, concerns, or requests to appropriate departments promptly
- observe residents for changes in condition, behavior, or safety concerns and report observations according to community policy
- respond to emergencies in accordance with established procedures, including contacting appropriate staff or emergency services
- participate in emergency drills and follow disaster preparedness plans
- comply with all applicable California Title 22 RCFE regulations and CCRC policies and procedures
- protect resident rights, privacy, confidentiality, and dignity
- act as a mandated reporter, immediately reporting suspected abuse, neglect, or exploitation in accordance with Title 22 and community policy
- maintain accurate documentation as required by regulation and community standards
- perform duties within the defined scope of the Concierge role and refrain from providing personal care or clinical services
- maintain a clean, organized, and professional front desk and lobby environment
- uphold community policies, service standards, and brand expectations
- represent the community's mission, values, and commitment to quality, safety, and regulatory compliance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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