Job Overview

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Employment Type

Temporary
Full-time
Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $19.75
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
myFlexPay

Job Description

Sunrise Senior Living is a leading provider in the senior living industry, dedicated to offering a vibrant and supportive environment where older adults can thrive. With a reputation for excellence and a strong commitment to quality care and community, Sunrise Senior Living continuously earns recognition for creating a positive workplace culture. Having been certified as a Great Place to Work for eight consecutive times, the company stands out as an employer that values meaningful relationships, mutual respect, and the joy found in serving others. Sunrise Senior Living strives to empower residents to live longer, healthier, and happier lives by fostering a welcoming community atmosphere that promotes independence and well-being.

The Concierge role at Sunrise Senior Living serves as the vital first point of contact for visitors, potential residents, and their families, providing an essential gateway to the community's services and culture. This position is responsible not only for greeting guests warmly but also for managing phone communications, ensuring messages are effectively relayed, and providing comprehensive information about the community in support of the Director of Sales and Executive Director. Beyond front desk operations, the Concierge supports administrative tasks such as assisting with recruitment processes, handling computer data entry, and maintaining the Bistro area to ensure it remains inviting and comfortable for residents and visitors alike.

This role offers a chance to make a significant impact by contributing to the community’s welcoming atmosphere while growing professionally within a supportive and enriching environment. The Concierge is integral to creating a positive first impression and supporting the daily operational needs of the community, balancing administrative duties with interpersonal interactions to enhance the overall resident and visitor experience. Sunrise Senior Living provides a robust benefits package including medical, dental, vision, life, and disability insurance plans, retirement savings plans, an employee assistance program, paid time off, sick leave, holiday pay, and tuition reimbursement. Additionally, the company offers innovative incentives like myFlexPay for flexible compensation and potential bonuses based on performance and eligibility. Employment with Sunrise Senior Living requires commitment to health and safety protocols, including pre-employment drug and health screenings, background checks, and compliance with vaccination mandates where applicable. Join Sunrise Senior Living and discover a career path that positively shines with opportunities for personal and professional growth alongside a team dedicated to making a real difference in the lives of seniors.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a customer service or administrative role preferred
  • strong verbal and written communication skills
  • ability to handle multiple phone lines and visitors professionally
  • basic computer proficiency including data entry
  • must pass pre-employment drug test, tuberculosis test, physical evaluation, and background check
  • COVID-19 and influenza vaccinations may be required based on local laws

Job Qualifications

  • High school diploma or equivalent
  • experience in customer service or front desk roles preferred
  • excellent communication and interpersonal skills
  • proficiency in basic computer applications
  • ability to manage multiple tasks simultaneously
  • strong organizational skills
  • ability to work collaboratively within a team environment

Job Duties

  • Greet potential residents, families, and visitors with a warm and welcoming demeanor
  • manage both external and internal calls efficiently
  • take and communicate messages accurately
  • provide an overview of community information to inquiries
  • assist the Business Office Coordinator and HR Designee with community recruitment processes
  • perform general administrative duties including computer data entry
  • monitor the Bistro area to maintain refreshments, cleanliness, and a pleasant atmosphere
  • support the Director of Sales and Executive Director in community engagement and information dissemination

Job Criteria

Experience

Entry Level (1-2 years)


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