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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
hotel discounts
Travel Discounts
Professional Development
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is a forward-thinking hotel development, investment, and management company. Renowned for its strategic vision to create value through excellence and a willingness to approach things differently, First Hospitality has established itself as a leader in the hospitality industry. The company prides itself on fostering an inclusive workplace culture that appreciates diversity and values the unique perspectives of its employees. This commitment to inclusivity and collaboration enables First Hospitality to better meet the diverse needs of its customers and maintain high standards of service and innovation. The company is dedicated to attracting... Show More
Job Requirements
- At least two years of hotel guest services experience highly preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
- Sit at a desk and work on a computer for prolonged periods
- Must be able to lift up to 15 pounds at times
Job Qualifications
- At least two years of hotel guest services experience highly preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
Job Duties
- Provide information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
- Arrange sightseeing and other tours
- Acquire tickets to special events or make reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments
- Run appropriate errands for guests and pick up or deliver a variety of items
- Provide a variety of business services such as shipping packages and assisting with printing needs
- Receive, store, and/or deliver mail and luggage
- Acquire daily care items such as toiletries, for guests and patrons
- Plan and schedule special events, parties, or meetings
- Fulfill unusual requests such as arranging adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
- Arrange for interpreters or translators when needed
- Develop and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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