Concierge

First Hospitality, founded in 1985 and headquartered in Chicago, is a forward-thinking hotel development, investment, and management company. Renowned for its strategic vision to create value through excellence and a willingness to approach things differently, First Hospitality has established itself as a leader in the hospitality industry. The company prides itself on fostering an inclusive workplace culture that appreciates diversity and values the unique perspectives of its employees. This commitment to inclusivity and collaboration enables First Hospitality to better meet the diverse needs of its customers and maintain high standards of service and innovation. The company is dedicated to attracting and retaining a high-performing workforce where employee differences are respected and valued, promoting flexibility, fairness, and teamwork throughout its operations. As an Equal Opportunity Employer, First Hospitality continuously seeks to nurture a professional environment where growth and development are encouraged for all team members.

The Concierge role at First Hospitality is a vital position responsible for enhancing the guest experience by providing personalized services and assistance. This role involves interacting with guests, patrons, tenants, or employees to facilitate their stay and ensure maximum satisfaction. Key responsibilities include making dinner and tour reservations, offering recommendations for local events, attractions, shopping, nightlife, and recreational opportunities, as well as arranging transportation and special experiences. The Concierge acts as a resourceful guide, helping guests acquire tickets for special events or secure reservations at dining, recreational, or spa venues. Additionally, this role involves running errands, handling mail and luggage, providing business-related services such as shipping and printing, and accommodating unique requests including adventure activities and hard-to-find items. The Concierge also plays a critical role in developing and maintaining service relationships to meet the evolving needs of clients. The position requires excellent communication, organizational, and problem-solving skills, proficiency in Microsoft Office, and a positive attitude of flexibility and patience. Physical requirements include the ability to sit at a desk for prolonged periods and occasionally lift up to 15 pounds. This role offers numerous benefits such as insurance enrollment, paid time off, holiday pay from day one, 401(k) enrollment after 30 days, hotel and travel discounts worldwide, and professional development opportunities, all designed to support employee wellbeing and career growth.