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Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Fontainebleau Las Vegas is a luxurious resort and hotel renowned for its exceptional hospitality, elegant accommodations, and vibrant entertainment offerings. Located in the heart of Las Vegas, the resort strives to create unforgettable experiences for its guests through superior service and world-class amenities. Known for its commitment to excellence and innovation, Fontainebleau Las Vegas blends modern luxury with a warm, welcoming atmosphere, making it a sought-after destination for travelers seeking relaxation, adventure, and top-tier service in the bustling city of Las Vegas.
The Concierge position at Fontainebleau Las Vegas plays a critical role in ensuring guests enjoy a personalized... Show More
The Concierge position at Fontainebleau Las Vegas plays a critical role in ensuring guests enjoy a personalized... Show More
Job Requirements
- Must be at least 21 years of age
- Bachelor's degree in hospitality management, tourism, or related field and/or equivalent combination of education and experience
- Minimum of six (6) months of experience in concierge, front desk, or guest services for a large-scale, luxury resort preferred
- Ability to maintain composure when working in busy and stressful situations
- Ability to manage, prioritize, and delegate multiple projects simultaneously
- Ability to maintain confidentiality of sensitive guest and company information
- Basic technical literacy with hospitality management programs and other hotel technologies
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficiency in concierge and reservation systems, and Microsoft Office Suite
- In-depth knowledge of local attractions, restaurants, and events
- Willingness to work a flexible schedule including nights, holidays, and weekends
- Ability to work in a fast-paced environment
Job Qualifications
- Bachelor's degree in hospitality management, tourism, or a related field and/or equivalent combination of education and experience
- Minimum of six (6) months of experience in concierge, front desk, or guest services for a large-scale, luxury resort preferred
- Les Clefs d’Or membership preferred
- Highly motivated and energetic personality with a strong commitment to excellence in hospitality
- Ability to maintain composure when working in busy and stressful situations
- Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
- Ability to maintain the confidentiality of sensitive guest and company information
- Basic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
- Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
- Demonstrated ability in maintaining consistent, high-quality service levels
- Excellent communication and interpersonal skills, with a polished and professional demeanor
- Strong customer service orientation with a passion for creating memorable guest experiences
- Proficiency in using concierge and reservation systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
- In-depth knowledge of local attractions, restaurants, events, and cultural offerings
- Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
- Work in a fast-paced, busy, and somewhat stressful environment
Job Duties
- Deliver exceptional guest service, warmly welcoming guests, and attend to their needs throughout their stay
- Act as the main point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly
- Proactively asks questions to identify guests’ needs and makes recommendations for additional services and amenities to both maximize revenue and enhance the guest experience
- Be well versed in the resort, hotel features and services including all outlets, hours of operation, always promoting on property activities and events available to guests
- Offer informed recommendations for local attractions, dining, entertainment, cultural events, and exclusive experiences
- Coordinate restaurant reservations, spa appointments, tours, and other guest requests, ensuring preferred times and seamless arrangements
- Arrange transportation services, including airport transfers, private chauffeurs, and car rentals, to meet guests' travel needs
- Secure tickets for special events, concerts, shows, and cultural performances based on guest preferences
- Maintain an organized and aesthetically pleasing concierge desk, ensuring it is well-stocked with informational materials and local guides
- Assist with planning and organizing special occasions, celebrations, and surprises for guests
- Maintain vigilance and awareness of guest safety and security, reporting any suspicious activities or incidents
- Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the relevant management
- Establish and maintain positive relationships with external partners, such as tour operators, restaurants, and entertainment venues
- Assist with administrative duties, such as preparing reports, maintaining records, and managing concierge requests
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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