Concierge

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Hourly

Compensation

Hourly

Range $21.00 - $23.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee wellness programs

Job Description

Fontainebleau Las Vegas is a luxurious resort and hotel renowned for its exceptional hospitality, elegant accommodations, and vibrant entertainment offerings. Located in the heart of Las Vegas, the resort strives to create unforgettable experiences for its guests through superior service and world-class amenities. Known for its commitment to excellence and innovation, Fontainebleau Las Vegas blends modern luxury with a warm, welcoming atmosphere, making it a sought-after destination for travelers seeking relaxation, adventure, and top-tier service in the bustling city of Las Vegas.

The Concierge position at Fontainebleau Las Vegas plays a critical role in ensuring guests enjoy a personalized and seamless stay. The Concierge provides anticipatory service tailored to the unique preferences and needs of each guest by offering expert recommendations and arranging various services such as dining, transportation, entertainment, and local activities. This role encompasses acting as the main point of contact for guests, responding to inquiries promptly, and enhancing their experience by coordinating reservations, securing tickets for events, and helping plan special occasions. The Concierge must be highly knowledgeable about the resort’s features and local attractions to provide insightful advice and ensure guests make the most of their visit. This is a full-time position offering a competitive salary ranging from $21.00 to $23.00 per hour, with a work schedule that may include nights, holidays, and weekends. The role demands excellent communication skills, a polished and professional demeanor, and the capacity to maintain composure in a fast-paced and occasionally stressful environment. The ideal candidate will demonstrate strong customer service orientation, technical literacy regarding hospitality management systems, and the ability to foster positive relationships with both guests and external partners. At Fontainebleau Las Vegas, the Concierge contributes to a culture that values diversity, inclusion, and empowerment, helping to create an environment where all team members and guests feel respected and valued. This position does not have supervisory responsibilities but requires an energetic personality focused on excellence and memorable guest experiences.

Job Requirements

Must be at least 21 years of age
Bachelor's degree in hospitality management, tourism, or related field and/or equivalent combination of education and experience
Minimum of six (6) months of experience in concierge, front desk, or guest services for a large-scale, luxury resort preferred
Ability to maintain composure when working in busy and stressful situations
Ability to manage, prioritize, and delegate multiple projects simultaneously
Ability to maintain confidentiality of sensitive guest and company information
Basic technical literacy with hospitality management programs and other hotel technologies
Excellent communication and interpersonal skills
Strong customer service orientation
Proficiency in concierge and reservation systems, and Microsoft Office Suite
In-depth knowledge of local attractions, restaurants, and events
Willingness to work a flexible schedule including nights, holidays, and weekends
Ability to work in a fast-paced environment

Job Qualifications

Bachelor's degree in hospitality management, tourism, or a related field and/or equivalent combination of education and experience
Minimum of six (6) months of experience in concierge, front desk, or guest services for a large-scale, luxury resort preferred
Les Clefs d’Or membership preferred
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Ability to maintain composure when working in busy and stressful situations
Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
Ability to maintain the confidentiality of sensitive guest and company information
Basic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Demonstrated ability in maintaining consistent, high-quality service levels
Excellent communication and interpersonal skills, with a polished and professional demeanor
Strong customer service orientation with a passion for creating memorable guest experiences
Proficiency in using concierge and reservation systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
In-depth knowledge of local attractions, restaurants, events, and cultural offerings
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment

Job Duties

Deliver exceptional guest service, warmly welcoming guests, and attend to their needs throughout their stay
Act as the main point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly
Proactively asks questions to identify guests’ needs and makes recommendations for additional services and amenities to both maximize revenue and enhance the guest experience
Be well versed in the resort, hotel features and services including all outlets, hours of operation, always promoting on property activities and events available to guests
Offer informed recommendations for local attractions, dining, entertainment, cultural events, and exclusive experiences
Coordinate restaurant reservations, spa appointments, tours, and other guest requests, ensuring preferred times and seamless arrangements
Arrange transportation services, including airport transfers, private chauffeurs, and car rentals, to meet guests' travel needs
Secure tickets for special events, concerts, shows, and cultural performances based on guest preferences
Maintain an organized and aesthetically pleasing concierge desk, ensuring it is well-stocked with informational materials and local guides
Assist with planning and organizing special occasions, celebrations, and surprises for guests
Maintain vigilance and awareness of guest safety and security, reporting any suspicious activities or incidents
Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the relevant management
Establish and maintain positive relationships with external partners, such as tour operators, restaurants, and entertainment venues
Assist with administrative duties, such as preparing reports, maintaining records, and managing concierge requests
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary