Concierge

Alyeska Resort is a premier resort destination located in the picturesque mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. This resort offers a blend of luxury, comfort, and exciting recreational opportunities, featuring a 299-room hotel, a Nordic Spa, and a renowned ski area. Alyeska Resort is well known for its breathtaking natural surroundings and for providing guests with exceptional hospitality and a memorable stay experience. The company prides itself on nurturing a dynamic work environment where employees are encouraged to work hard, play hard, and truly live the adventure in the heart of Alaska.

The role offered is for a Concierge professional at Alyeska Resort, situated in the stunning locale of Girdwood, Alaska. This year-round position provides an hourly wage starting at $19, reflecting the resort’s commitment to valuing quality and dedication among team members. The Concierge plays a critical role in guest relations by providing personalized assistance that enhances the overall guest experience. Responsibilities include delivering timely and accurate information about resort activities, local tours, and dining options, as well as managing reservations and handling special guest requests for amenities such as babysitting and floral arrangements.

As a key point of contact for guests, the Concierge must be knowledgeable about the resort’s offerings and local attractions, able to provide detailed guidance on routes, schedules, and accommodations, and coordinate with other departments like the Front Desk and Bell Desk to ensure seamless service. Additional duties include answering phone calls, managing guest communications such as messages and faxes, and assisting with various operational tasks including front desk cross-training. This role demands exceptional communication skills, both verbal and written, and the ability to maintain composure under pressure while delivering outstanding customer service.

Employees at Alyeska Resort enjoy a comprehensive benefits package including employee housing for a nominal fee, paid time off and holidays, medical, dental, and vision insurance, and a 401(k) retirement plan. There are also exclusive perks such as free mountain passes for employees and qualified dependents, and employee discounts on lodging, dining, and spa services. The resort’s commitment to its workforce extends beyond just a job; it offers an opportunity to be part of a vibrant team in one of the most beautiful natural settings in the United States. This cultural and work environment fosters growth, enjoyment, and a sense of adventure for those passionate about hospitality and providing exceptional guest experiences.