Concierge

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $19.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Access to coworking space

Free coffee

free snacks

Occasional lunches

community events

growth opportunities

collaborative culture

Job Description

BrightWorks is a dynamic coworking space provider committed to creating inspiring, flexible work environments tailored to the needs of modern professionals. With multiple locations offering executive office spaces and communal work areas, BrightWorks fosters a vibrant community where entrepreneurs, freelancers, small businesses, and remote employees can thrive. The company emphasizes collaboration, creativity, and community engagement, making it a standout in the shared workspace industry. BrightWorks not only provides physical workspaces but also nurtures an environment where members can network, grow their businesses, and access valuable resources. Known for its modern amenities, professional atmosphere, and attentive service, BrightWorks seeks individuals who... Show More

Job Requirements

1-3 years of experience working in a hospitality setting
Previous experience in a customer-facing or admin role
Excellent communication and organizational skills
Ability to multitask and handle last-minute changes with grace
Reliable and dependable
Comfortable lifting and moving items for event setups (within reasonable limits)
Microsoft Office proficiency
Ability to work nights and weekends as needed

Job Qualifications

1-3 years of experience working in a hospitality setting
Previous experience in a customer-facing or admin role
Excellent communication and organizational skills
Ability to multitask and handle last-minute changes with grace
Reliable and dependable
Comfortable lifting and moving items for event setups (within reasonable limits)
Microsoft Office proficiency
Ability to work nights and weekends as needed

Job Duties

Serve as the primary point of contact for members, guests, and visitors-greeting, assisting, and ensuring compliance with guest policies
Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service
Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational
Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters
Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site
Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization
Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience
Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement
Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades
Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels
Gather and interpret member feedback to continuously improve services, programming, and overall community experience
Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: