Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.25 - $19.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Access to coworking space
Free coffee
free snacks
Occasional lunches
community events
growth opportunities
collaborative culture

Job Description

BrightWorks is a dynamic coworking space provider committed to creating inspiring, flexible work environments tailored to the needs of modern professionals. With multiple locations offering executive office spaces and communal work areas, BrightWorks fosters a vibrant community where entrepreneurs, freelancers, small businesses, and remote employees can thrive. The company emphasizes collaboration, creativity, and community engagement, making it a standout in the shared workspace industry. BrightWorks not only provides physical workspaces but also nurtures an environment where members can network, grow their businesses, and access valuable resources. Known for its modern amenities, professional atmosphere, and attentive service, BrightWorks seeks individuals who embody their values of kindness, creativity, and teamwork. The role of Concierge Coworking Community Manager is a full-time, non-exempt position vital to maintaining the high standard of hospitality and operational excellence across BrightWorks coworking sites.

The Concierge acts as the welcoming face for members, guests, and visitors, ensuring their experience from arrival to daily use of the coworking space is seamless and enjoyable. This role requires a hospitality-driven individual skilled in multitasking, problem-solving, and building meaningful relationships. The Concierge is responsible for handling day-to-day administrative tasks, managing communication, coordinating with facility maintenance teams, supporting events, and assisting leasing activities. By delivering outstanding member support, managing logistics, and promoting community engagement, the Concierge directly impacts member satisfaction, retention, and the overall growth of the coworking space. The ideal candidate will show flexibility, adaptability, and a passion for creating positive first impressions and fostering a collaborative environment. Strong interpersonal and communication skills are essential, as the role involves supporting membership sales and leasing efforts and interfacing with various teams. This position offers unique opportunities to connect with a diverse community, grow professionally, and contribute meaningfully to a thriving workplace culture. BrightWorks values innovation, inclusivity, and dedication, making this role an excellent fit for energetic individuals interested in coworking, hospitality, and community management.

Job Requirements

  • 1-3 years of experience working in a hospitality setting
  • Previous experience in a customer-facing or admin role
  • Excellent communication and organizational skills
  • Ability to multitask and handle last-minute changes with grace
  • Reliable and dependable
  • Comfortable lifting and moving items for event setups (within reasonable limits)
  • Microsoft Office proficiency
  • Ability to work nights and weekends as needed

Job Qualifications

  • 1-3 years of experience working in a hospitality setting
  • Previous experience in a customer-facing or admin role
  • Excellent communication and organizational skills
  • Ability to multitask and handle last-minute changes with grace
  • Reliable and dependable
  • Comfortable lifting and moving items for event setups (within reasonable limits)
  • Microsoft Office proficiency
  • Ability to work nights and weekends as needed

Job Duties

  • Serve as the primary point of contact for members, guests, and visitors-greeting, assisting, and ensuring compliance with guest policies
  • Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service
  • Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational
  • Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters
  • Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site
  • Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization
  • Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience
  • Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement
  • Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades
  • Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels
  • Gather and interpret member feedback to continuously improve services, programming, and overall community experience
  • Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks

Job Criteria

Experience

Mid Level (3-7 years)


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