Concierge

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $19.75

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Flexible pay option

Job Description

Sunrise Senior Living is a leading provider of senior care and retirement community services, committed to enhancing the lives of residents by promoting longer, healthier, and happier living. Renowned for its dedication to quality care and exceptional workplace culture, Sunrise Senior Living has consistently been recognized as a Great Place to Work by Activated Insights, achieving this honor eight times. This recognition reflects the company's commitment to fostering a positive, supportive environment where employees and residents alike feel valued and respected. The community-centric focus of Sunrise Senior Living ensures that residents receive personalized care tailored to their individual needs, while employees find meaningful opportunities to grow professionally and personally. The company takes pride in creating a safe, welcoming atmosphere that encourages teamwork, compassion, and continuous improvement.

The role of Concierge at Sunrise Senior Living is integral to maintaining the community’s high standards of customer service and operational excellence. As often the first point of contact, the Concierge plays a vital role in shaping the initial impression residents, families, and visitors receive upon entering the community. This position requires an individual who is warm, approachable, and efficient, able to manage multiple tasks while supporting the overall mission and core values of Sunrise Senior Living. The Concierge is responsible for greeting guests, managing incoming calls, coordinating appointments, and assisting with community marketing efforts. Additionally, this role involves supporting recruitment efforts by engaging potential candidates and facilitating the application process.

Beyond front desk responsibilities, the Concierge also supports business operations through administrative duties, helps maintain a pleasant and safe environment in front desk and bistro areas, and collaborates with the community team to uphold risk management and safety protocols. The Concierge ensures compliance with health and safety regulations, supports the resident move-in process, and participates actively as a member of the broader Sunrise team. This position offers a unique opportunity for individuals who are passionate about service and committed to making a positive impact in the lives of seniors and their families. By joining Sunrise Senior Living as a Concierge, you will not only provide exceptional customer experiences but also contribute to a workplace culture recognized for its excellence and commitment to employee well-being.

This is a full-time employment opportunity that offers competitive compensation, which varies based on geographic location, experience, and qualifications. Sunrise Senior Living values its employees and provides a comprehensive benefits package that supports their health, financial security, and work-life balance. The company is dedicated to professional development, offering opportunities for growth and continuous learning in a supportive and inclusive environment. If you are eager to join a respected organization that truly cares about its residents and team members, and where your contributions will be genuinely appreciated, the Concierge role at Sunrise Senior Living may be the perfect fit for you.

Job Requirements

High school degree or GED
customer service experience
proficiency with Microsoft Office and Sunrise software
ability to manage multiple priorities
strong verbal and written communication skills
basic organizational and time management skills
compliance with safety procedures and regulations
ability to maintain accurate records
willingness to undergo background checks, drug and tuberculosis testing
Covid-19 and influenza vaccinations as required
understanding of and commitment to risk management and safety protocols

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
ability to learn new software applications
strong communication skills
good organizational, time management, and record-keeping skills
good judgment, problem-solving, and decision-making abilities
willingness to commit to serving residents through Principles of Service
teamwork and engagement participation

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure community safety protocols are in place
contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
greet potential job candidates and direct them to apply online or capture candidate information into Applicant Tracking System
answer incoming calls and resident calls promptly with appropriate greeting and identification
take and communicate messages accurately
offer community overview to callers and forward them appropriately
manage appointments for residents and family members
send get well cards and sympathy cards as needed
order Memory Flowers for residents who have passed away
order flowers and name plates for new residents
create and maintain marketing and move-in packet inventory
support Director of Sales with initial inquiry calls and lead tracking
perform administrative duties related to resident move-in process
keep desk and entry area neat and organized
monitor and maintain bistro cleanliness and stock
ensure music is playing throughout the day
ensure front desk coverage during absences
partner with community team for compliance with health and safety regulations
practice safety procedures including PPE and fire extinguisher use
maintain resident and team member rosters for emergencies
champion Safe Leaving Program and ensure resident safety
respond to emergencies per policies
ensure guest and resident sign-in/out procedures
maintain high-risk elopement list
update resident phone list and logs daily
prepare and tally meal tickets
process meal ticket money
organize and distribute mail and newspapers
post and display daily menu
maintain resident forms for miscellaneous credits
assist in recruitment process through data entry
monitor and order office supplies
track and disperse team member paychecks
participate actively in team meetings and engagement programs
maintain compliance with required trainings
perform other duties as assigned