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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay option
Job Description
Sunrise Senior Living is a leading provider of senior care and retirement community services, committed to enhancing the lives of residents by promoting longer, healthier, and happier living. Renowned for its dedication to quality care and exceptional workplace culture, Sunrise Senior Living has consistently been recognized as a Great Place to Work by Activated Insights, achieving this honor eight times. This recognition reflects the company's commitment to fostering a positive, supportive environment where employees and residents alike feel valued and respected. The community-centric focus of Sunrise Senior Living ensures that residents receive personalized care tailored to their individual needs, while... Show More
Job Requirements
- High school degree or GED
- customer service experience
- proficiency with Microsoft Office and Sunrise software
- ability to manage multiple priorities
- strong verbal and written communication skills
- basic organizational and time management skills
- compliance with safety procedures and regulations
- ability to maintain accurate records
- willingness to undergo background checks, drug and tuberculosis testing
- Covid-19 and influenza vaccinations as required
- understanding of and commitment to risk management and safety protocols
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new software applications
- strong communication skills
- good organizational, time management, and record-keeping skills
- good judgment, problem-solving, and decision-making abilities
- willingness to commit to serving residents through Principles of Service
- teamwork and engagement participation
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
- greet potential job candidates and direct them to apply online or capture candidate information into Applicant Tracking System
- answer incoming calls and resident calls promptly with appropriate greeting and identification
- take and communicate messages accurately
- offer community overview to callers and forward them appropriately
- manage appointments for residents and family members
- send get well cards and sympathy cards as needed
- order Memory Flowers for residents who have passed away
- order flowers and name plates for new residents
- create and maintain marketing and move-in packet inventory
- support Director of Sales with initial inquiry calls and lead tracking
- perform administrative duties related to resident move-in process
- keep desk and entry area neat and organized
- monitor and maintain bistro cleanliness and stock
- ensure music is playing throughout the day
- ensure front desk coverage during absences
- partner with community team for compliance with health and safety regulations
- practice safety procedures including PPE and fire extinguisher use
- maintain resident and team member rosters for emergencies
- champion Safe Leaving Program and ensure resident safety
- respond to emergencies per policies
- ensure guest and resident sign-in/out procedures
- maintain high-risk elopement list
- update resident phone list and logs daily
- prepare and tally meal tickets
- process meal ticket money
- organize and distribute mail and newspapers
- post and display daily menu
- maintain resident forms for miscellaneous credits
- assist in recruitment process through data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively in team meetings and engagement programs
- maintain compliance with required trainings
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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