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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Life insurance
long-term disability
401(k) Plan
Career development opportunities
training programs
Competitive benefits package
Job Description
Cedarhurst Senior Living is a distinguished provider of senior living communities, dedicated to enriching the lives of its residents through exceptional care, a compassionate approach, and personalized services. Known for creating vibrant and supportive environments, Cedarhurst emphasizes innovation and excellence to ensure that seniors not only live but thrive in their communities. Their mission extends beyond just care—focusing heavily on empowering seniors to lead fulfilling and joyful lives within a setting that nurtures physical, emotional, and social well-being. With a strong foundation built on core values including passion, trustworthiness, empathy, positivity, respect, and approachability, Cedarhurst fosters relationships that reflect genuine... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or related field preferred
- Ability to communicate effectively both verbally and in writing
- Proficiency with Microsoft Office suite and relevant software applications
- Ability to stand or walk for extended periods and lift up to 50 pounds
- Willingness to follow infection control protocols including use of personal protective equipment
- Ability to engage in conflict intervention and resolution
- Available to perform diverse administrative and clerical duties
- Commitment to ongoing training and professional development
- Ability to work collaboratively in team environments
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
- CPR or BLS certification preferred
- Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
- Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed
- Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
- Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
- Submit all work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
- Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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